Courtyard by Marriott Dallas DFW Airport North/Irving

"I hate having to pay for parking when the room itself was $270. Parking at a hotel should be included. When we walked into our hotel room, an overwhelming smell of mildewy damp sour hit us. The room smelled dirty and gross. We got in late and were totally exhausted so we didn’t want to change rooms. We pulled our shoes off to get in bed, and my husband stepped in a giant wet sticky spot on the floor right next to the bed. It was absolutely disgusting. It was so sticky that he had to instantly hop in the shower and soap his feet. So nasty. A disappointing sub par experience. We always stay at Marriott as gold members and this room was unacceptable."

"The shuttle driver was breath of fresh air. Once I got to my Hotel the experience changed. I was met with attitude from the front desk. I called from my room later to inquire about how to log on to the Wi-Fi and was hung up on. No coffee was ready in the morning and Bistro never has anyone there. I will not stay at this hotel again. They need more training on customer service. The elevator was out most of my stay and walking up and down stairs with a bad knee is awful trying to tote a suitcase on stairs so not so good either. The only thing i experience that was good was the location and a pleasant shuttle driver. He was full of energy and had a great personality."

"Got grounded in Dallas due to the weather and booked one of the last two rooms available. The staff was lovely, allowing me to check in early as I had nowhere to go. The shuttle to and from the airport took a huge amount of stress out of the equation. Very informative and accommodating. Fantastic job and I hope yo return some time on purpose."

"This is a tough review to give. I have mixed feeling about this hotel. The Good: The hotel is modern, rooms are spacious, front desk is courteous. Food at the bistro was awesome! We had Chimichurri steak, bistro burger and salmon. All three tasted awesome and the server in the evening (we arrived only 30 min before they close) was very kind and polite. The bad: The communication regarding shuttle from the airport. I contacted in the morning asking whether I need to reserve the shuttle. I got a chat back saying, no need. Just call us after you pick up your bag. When I reached DFW, I called the front desk asking when the shuttle will be and they said did I book it? Surprise surprise. All in all it would not have matter if i book it or not. The ugly: After waiting outside in cold for 30 min and watching all other hotel shuttle pass by (couple of other Marriott hotels, Aloft, Hilton, Hyatt, some motels, everything else but this one and some of them even twice), this shuttle finally came. It's only a 10 min drive or less but hold your horses. The shuttle did three more rounds within the airport to pick up more passengers before starting for the hotel. It took an hour and 15 min since landing. Verdict: Take an Uber unless you want a sightseeing of DFW! (Return Shuttle was easy and on time) Advice to Marriott: Please try not to save small amount of money to make bad reputation. This is a decent hotel. Why ruin its reputation by false advertisement. Just say 'no shuttle from the airport' or if you take the shuttle expect to up to hour and half!"

"The staff was fairly nice but the hotel is in an odd location. Parking can be a pain until you figure out what side of the hotel you're on. The gym is very nice with good equipment. Also my room was pretty small and with no refrigerator. It's good if you're staying to be close to the airport but would not recommend otherwise."