TownePlace Suites by Marriott Midland South/I-20

"Had a issue with one of the employees he works the front desk was little bit rude. When I ask for some extra towels he wouldn't give them to me only if I brought down the ones I had in my room I've never had that issue with any other Hotel. Then in the morning I saw that individual sitting at a table with his dog as well sitting on the table eating off it the table top. We did take pictures of this disgusting thing and video he did not even clean the table when he was done. I can assure you were not staying here ever again"

"During my recent stay at the Marriott TownePlace Suites in Midland, Texas, as a Titanium Elite member, I encountered several housekeeping issues that significantly impacted my stay. My expectations for Marriott properties, especially as a frequent guest and loyal customer, are high regarding cleanliness and service. Initially, the first room assigned to me had cleanliness issues, with visible remnants of vomit on the side of the bed, dried up in the carpet, and on the bed skirt. This was not only unhygienic but also unacceptable in a hospitality setting. Upon reporting this, I was moved to a second room, which unfortunately did not meet Marriott’s usual standards either. The room appeared to have not been vacuumed, and the beds were improperly made. A noticeable concern was the placement of the throw pillows, which are known not to be washed regularly, in direct contact with the bed sheets and pillows. This raised hygiene concerns, especially during these times when cleanliness is paramount. Additionally, the duvet was tucked excessively at the bottom of the bed, exposing the sheets more than usual at the top, disrupting the usual comfort and aesthetic of Marriott beds. As a field engineer who frequently stays in hotels for work, and as a Titanium Elite member, the standard of cleanliness and attention to detail in room preparation are critical for a comfortable and worry-free stay. The experiences in both rooms fell short of the Marriott standard and the general expectations for hotel accommodations. I hope this feedback is taken constructively to improve future guest experiences."

"Great experience! Very nice Townplace Suites! Housekeeping is doing an exceptional job. Front desk service was friendly and helpful. Breakfast was excellent and I really enjoyed the Spirit of the lady helping with breakfast. Pet friendly."

"The hotel is new, as others have said. The staff were pleasant, but they are not being trained or communicated with well. We were there for the solar eclipse and asked for a late check-out (1:00 PM rather than the standard 12:00.) The person behind the desk froze like we were asking for our room to be free. The hotel has a bar, but the bartender apparently has variability in when she works. She did not show up Friday night and the front desk person didn't know until we asked why the bar was not open. They had to call the bartender. It also seems that she doesn't work weekends either. One of the two elevators was down for service. The outdoor furniture was extremely dirty. I understand that it is Midland, but either maintain it or don't have it. At breakfast they ran out of coffee twice. I managed to get 1/2 cup total. The egg things seemed to be out of a freezer box from Walmart, but the biscuits are great. When we looked at our receipt once we got home, we had a surprise $7.00 parking charge. This was not a good showing for a Marriott system hotel and the surprise $7.00 parking charge in Midland, Texas (where there is definitely NOT a premium on real estate) was irritating."

"We stayed at this hotel because in the reviews it appeared that it was very new, I did not confirm that it did not have a pool which I needed for the family. The reception staff was not courteous, the manager had a dog while she attended us, I had never seen anything like it. the bar will be closed all weekend. The cleaning of the room was excellent, as was the lady who attended us at breakfast. the next night we met the person at the reception again and not even a greeting, they should give him courtesy classes."