Residence Inn by Marriott Midland

"Room smelled off. Bathroom smelled like mildew Caulk is cracked and large gaps behind. Shower temp plumbed backwards. Hot was cold and cold was hot. Won’t stay here again."

"Sigh...a year later staying in the same area but this time across the street. Last year it was TownPlace, which I did not enjoy, and this year is more of the same plus more but at Residence Inn. The building, inside and out, is dated. Some things have been replaced while others are in dire need of refurb, like furniture. My issues during this stay were: Room set to heat when it was as 80-degree day, making it 75 inside. It took 5 hours on cool and set to 50-degrees to drop the temp down 4 degrees to 71. Day 2, the hot water stopped working in the room, forcing me to take a shower in another room on the opposite wing of the hotel. A bit of an inconvenience after spending 4 hours going back and forth for work purposes. This is all on top of the minor things you definitely notice as a big collection with the building (sunken floor/carpet in the halls, nicks or paint scuffs on the wall, an outside door near your room that won't unlock)."

"The is the second, Residence Inn I've stayed in in the last 2 weeks. After this one, I won't be staying in another one. The place had been beaten up pretty badly, and renovations are badly needed. They charged for parking in a parking lot that deserves no parking charges, and there aren't any parking spots anyway. They charged every room for parking even though not every room had a vehicle to park. The breakfast was good, though."

"Horrible experience, go ANYWHERE else. Stayed one night on a cross-country road trip. No hot water in the showers, very low water pressure as well. I was charged $108 without consent or warning as a one-night pet fee for having our 8 lb maltipoo stay with us. No written pet policy, no warning about extra fees at booking or check-in, just an outlandish fee on my credit card 3 days after we left. Tv wouldn’t connect to streaming services, gave up after 30 minutes of trying. They also offer the roughest toilet paper I’ve ever experienced, and the water tastes terrible, even after filtering. We were asked to remove our dog from the lobby while we ate breakfast (powdered eggs, only available because I requested scrambled eggs despite there being a sign offering them on the breakfast buffet) even though they advertise as pet-friendly. During check in on a 40° night, the front desk attendant prioritized filling the ice water with MORE ice rather than check us in. Again, did not mention the pet fees he would charge us with, but chattered away about being empty on the weekends in this hotel (I wonder why.) Terrible hospitality all around."

"I admit that I typically enjoy my travels because I put time and effort in beforehand. But sometimes it's extra special. Not only was this Residence Inn very beautifully appointed, the front desk rep, Eric, was a delight. Professional, funny, charismatic and knowledgeable about the Marriott brand, he took great care of my companion and me. His kind of customer service makes guests return again and again. Thanks for going the extra mile Eric. We love Marriott stays!"