Sleep Inn & Suites Midland West

"Was passing through town on a road trip and decided to stay the night here. The front desk was unattended for a whole hour and when someone eventually came the desk agent said she was doing shuttle’s and the front desk so I felt bad. I guess the management just need work this system out better and not maybe only have one person doing everything holding all the guests from getting rooms.This is unacceptable it wasn’t just me a family and a couple other guests had to wait as well."

"I have no idea why this is a “ 2 - star hotel “ of course it’s no ritz but it’s very nice , clean , and up to date, the amenities on site are better than ANY other hotel I’ve stayed at in the Midland-Odessa area , we ended up having to be dropped off at the hotel at 4:00 am due to work related reasons , we couldn’t check in until 2:00 pm, upon being greeted by Porsche she was friendly , respectful , and empathetic to our situation , she offered us refreshments and comfortable seat, as we thought we were going to have to hang around the lobby until our 2:30 check in ( as we were told by an employee who greeted us before Porsche ) we sat and began our wait, after a few questions from Porsche, and a short phone conversation with I’m assuming a superior , she was handing us our room keys and wishing us a relaxing sleep, truly couldn’t have asked for a better experience, as I type this review for her stellar service I can’t help but think, I’d currently still be in the lobby waiting for two more hours if she hadn’t came to our aid. I’m truly grateful, and for her alone , next time I’m out here for work, this is where I will stay."

"Based on the price of our room being half of what we spent on a previous hotel, I was pleasantly suprised to find how amazingly well kept this hotel is! Porsche’s hospitality from the moment we came in the door was a delight after such an exhausting travel experience she was able to help us get into our room early & offered us refreshments as we waited in the lobby. The rooms are very clean & well presented, the accommodations & breakfast had lots of fresh options. Over all, extremely pleased with our experience here."

"After a week of headaches and staying at multiple Airbnbs/hotels, I’m so thankful that we decided to book a room here. Porsché went above and beyond to make sure I had a comfortable stay. I’ve stayed at plenty of hotels throughout my life, but have never been treated so amazing. I rarely leave reviews but she’s the whole reason I’m leaving one. This has been the highlight of my trip to Texas and couldn’t be more happy with my experience here. The rooms were very clean, the breakfast was fresh and tasted great. I wish I could put more than 5 stars because I definitely would. Thank you so much for this great experience!"