Hampton Inn by Hilton Midland South

"I stayed at this location once a month for over one year. Following a two-night stay for a business meeting in Midland, I noticed a $53 charge on my credit card from the hotel. No one contacted me to advise there were any problems. I called the hotel and was first told by reception that it was a deposit that would automatically reverse in a few days. Later, since the charge was still there, I contacted reception for an explanation. They said I missed my reservation. I didn’t miss my reservation. Next, they said they were missing a pillow. I didn’t take any pillows. The missing pillow was wrapped up with the sheets and sent to the laundry. I noticed a receipt e-mailed to me that had a $53 cleaning fee. I asked to speak with a manger three times on different days. Each time they said a manager would call same day. They said the manager was there in her office, but couldn’t take my call. After five days of not getting a call back, I had to dispute the charge with my employer’s credit card company. They failed in communication and client relations."

"I recently stayed at the Hamton inn Midland South TX. We were charged a one-time pet fee eight separate times and charged taxes three separate times. When asked what could be done for our inconvenience I was told nothing. On top of the incorrect charges, our whole stay was unsanitary and unprofessional. When we checked into our room late at night we were disgusted to find a previous guests food in the fridge. We were told it could not be taken care of till the morning we then asked for it to be taken care of and were accused several times that it was our food before they finally agreed to send up housekeeping to dispose of it. The next morning at breakfast the staff was eating directly from the buffet and after eating the food I became extremely ill with food poisoning. On top of all of this they did not offer breakfast two mornings while we were there and gave no explanation why. Several staff members also brought their kids into work and it was not uncommon to see them running around the lobby and behind the check-in counter. Also when we used the gym we found staff working out in the gym. I’m still waiting for them to help me with the chargers after being on the phone with them all morning and repeatedly being put on hold and told the manager wasn’t in."

"Seems like a new hotel. Picked because they are pet friendly and we had points. The shower was divine. The bottled water is expensive."

"I really like the morning attendant at breakfast. She always smiles and greets everyone. The breakfast area is kept very clean and condiments are constantly filled and clean. The room has a fridge and microwave with a large shower. Hotels location grants easy access to fast food on busy interchanges."