Kitchen Designs by Giovanni 405 Breesport Street, San Antonio, TX 78216

"We started with Giovanni in Feb 2021. My opinion is APPROACH THESE GUYS WITH CAUTION! I personally demo'd the bathroom so it was ready when they started, 1 Apr. Much of their time is spent correcting errors in their workmanship, often nobody shows up to work. After going through 2 project managers over the course of the project, Giovanni is overseeing the scheduling...he's never been to the project site...this small bathroom is still not complete 7 months in...The room is approx 8’ x 12’, 1 tub, 1 shower, commode and a vanity…nothing out of the ordinary. I was told by the salesman Marcello it would be a 4-5 week job…I had never met Giovanni. For the entire span of this project it’s been hit or miss on workmen showing up. There were good days, but there were weeks nothing was done. Scheduling seemed completely random; I had to start pumping the project managers for their schedules, trying to find who was coming when so I’d know when I needed to be home and when to not waste my time. Aug.., 7 months into the project…the 2nd project mgr was removed from the project and Giovanni was now in charge…nobody contacted me, I found out when I made a call. That first week of Aug nobody showed, nothing was done. When the glass shower door installer showed. He had to “grind” a tile to accommodate the door and he damaged 2 adjacent tiles. The next day the tile guy replaced all 3 damaged tiles along with associated tile work. For the month of Aug, 2021 only 2 days of work were accomplished… 4 Oct - I went to Giovanni's office and demanded he get on my schedule to visit this work site. I managed to get him to visit Fri, 8 Oct. his only visit on site...the visit was half an hour or so, he looked around, measured...I haven't seen him since and his only contact has been when I've texted him. 27 Oct 2021...Nothing has changed...We're waiting for a replacement vanity; the original is poorly manufactured with cracks from staples, warped panels and non-square corners...as we go into November...9 months...Today is 30 Nov 2021...the last time anyone has touched this project was 8 Oct and that was at my urging, the only time Giovanni set foot in my home...there is work left unfinished, repairs needing done... Giovanni's lack of quality control. The replacement vanity arrived in mid Dec (6 months!) and I asked Giovanni to inspect it before they delivered (we've corresponded via text, aside from the single visit he never comes to the site)...he acknowledged he would check it. 22 Dec - The vanity arrived, box unopened, nobody had inspected the contents; at least as badly built as the first and the wrong style...other than texting I've heard nothing from Giovanni.12 Jan 22 - I got one response from Giovanni, that he'd try to have it ready by the end of the month...that's the last we've heard from him. 3 Feb 2022...it's been an entire year and I'm still waiting for Giovanni to finish this bathroom...A full year to remodel a simple bathroom. 2 weeks ago I discovered the shower floor was "flexing" and separating from the tile and allowing water into the wall...I sent Giovanni the video but got no response. 28 Feb ... he said he'd send a tile guy to look at it...nobody showed...Still no resolution on the vanity...8 Apr 22...nobody's been here since 7 Mar 22...12 July 2022 - Repairs were made to the shower and now the shower door doesn't fit...another door on order... 25 Aug '22 - I had to FIRE the Giovanni team and hire another company to finish the bathroom. Giovanni was apathetic, and it appeared his team didn't want to finish the job...or maybe they were not capable to start with... 18 Apr '23...I still need to repair a section of floor that was left unsupported when the plumbers cut it open. Giovanni's flooring subcontractor failed to support the floor along this wall causing the grout to crack. I sent Giovanni video months ago, he put me in contact with a project mgr, who handed me off to another mgr...still needs repair..."

"Prior to having our Kitchen remodeled we conducted extensive research and chose to go with Kitchen Designs by Giovanni. We obviously made the right choice. The Company and all of its employees were professional, very knowledgeable within their areas of expertise, and very good communicators. We were actually taken back when Giovanni himself showed up and met with us the day we were picking our our appliances with our designer Lara. Our experience started off by meeting with our project manager Lori. We cannot say enough about Lori but she took our ideas and made them into reality. As for our designer Lara she was just awesome! She had wonderful input while always listening to our ideas and incorperating them into the overall plan. The on site construction team led by Jessie were monsters! They were very proficient, hard working, respectful, and always took into consideration our ideas and the fact they were guest in our home. Prior to closing out the job they ensured we were 100% satisfied. We really can't say enough about this company. What we can say is you would be making a big mistake not to consider their services in support of projects and dreams that you may have for your home. We "WILL" defiantly utilize their services in the future. A+++++++++"

"Working with Marcello. Fiona and Jesse and everybody else involved were pleasant and helped move the project along. They were all really receptive and made sure to go above and beyond to make the experience as pleasant as possible. I would definitely use their services again. Below are before and after pictures."

"I couldn't be happier with both the process and the end product. Lori and Fiona worked with me and came up with 2 layouts. They were fantastic and stayed involved ensuring satisfaction along the way. Heather helped picking out tile, quartz and other finishing touches. Jesse coordinated the project from beginning to end. Lots of roles for a project down to the studs / concrete; but he managed the resources and kept things going. There were of course many work orders to add which is always the case. Giovanni has a great staff and process. Their weekly status meetings help him stay on top of things and get involved when needed. Kudos... I highly recommend and thank them all for a job well done."

"We are very pleased with the result. They were able to transform our design ideas into a beautiful functional kitchen. They have an excellent staff from the design team who paid attention to the details, the demo team who salvaged the pieces we wanted to keep, and the installer team who did a meticulous and beautiful job. Our friends and families were very impressed on how our kitchen turned out. We highly recommend Kitchen Designs by Giovanni!"