Ethan Allen

"Ethan Allen is one of those furniture companies that has a recognizable name since it’s been around for a good long while. I’ve found more than one vintage furniture that shows the craftsman of the company causing me to believe that they’re crafted well, at least they were in the past. Keeping that in mind, I narrowed my choices of furniture stores down to a few, not wanting to spend a ridiculous amount of money (like I would have at Restoration Hardware). The sales associates/designers at Ethan Allen were generally helpful, however their knowledge of the company’s craftsmanship was lacking. I’m sure most people know that furniture has taken a deep dive over the last 10 years and it’s rare to find fashionable, really good, decently priced furniture (anti-IKEA if you will). And since I refinish furniture, I’m decently familiar with the quality of vintage pieces versus modern pieces. I went back to Ethan Allen twice before I went forward with my purchase of a sofa and both designers/associates were only able to address the basics of the furniture in selecting fabric, cushion, and leg color. I knew from research that Ethan Allen was a decent furniture company but that they were not highly rated for repairs and such. Both associates pushed the warranty, which is always concerning to me, because it’s a big up-sell. I left both times saying “no” and I’m glad I went home to research the Guardsman warranty. A little research online showed that a good number of people were highly disappointed with the warranty (which isn’t through Ethan Allen, but the furniture repair/cleaning product company). Review after review made it clear that Guardsman was more focused on NOT fixing the product and honoring the warranting than actually efficiently heading out to make that extra $400+ dollar warranty worth it. So thankfully I was able to establish that getting the sofa fixed professionally would probably be a better use of money than a wasted warranty. This doesn’t give me good-feeling vibes for Ethan Allen because it makes the company look like they’re more interested in getting your sale, but not necessarily producing a long-lasting product. Lastly, my sofa arrived early which was super exciting, but upon examination, a leg was chipped. Kind of disappointing when you’ve been wanting a new couch for a while. Could it have been the overly-energetic delivery guys? Sure. A chip in a leg isn’t the worst catastrophe to occur and is even an easy fix generally in the world of furniture repair, but I could tell by the customer service associate’s tone, this was not what she wanted to deal with. Over the next couple days I received a few phone calls that went to my spam from Ethan Allen and each time I tried to return the calls, I couldn’t reach said person or the number had a confusing path. Finally I had to call the actual Ethan Allen to get directed to the right person and she told me that the repairman would be in touch with me in the next 72 hours. I never received a phone call and the chip still exists on my sofa. But at this point, I don’t even want to deal with Ethan Allen’s fake customer service attempts. I’ll fix it at some point, but to say I’m disappointed is an understatement. Will I purchase from Ethan Allen again? Probably not, unfortunately. I think Ethan Allen was once a great furniture company beloved by many, but that reputation has slid like the rest of the industry. I’ll head elsewhere and hope my $4,000-$5,000 actually means something. My fingers are crossed that this couch is worth it because we all know that $4K is not the amount of money normal people can afford to waste."

"We have had a wonderful experience with Gabriela. She was patient, kind, and helped us design a gorgeous space. She was very professional and quick to respond with any questions we had. The delivery team were professionals and experienced. The customer service at Ethan Allen is amazing and would recommend to anyone. We will most definitely use Gabriela again!"

"My wife and I went in to look for dining room set in September. Found one we liked but were told we had to make a decision that day because the 25% off sale was ending the next day. Very High PRESSURE TACTICS!! We place the down payment to purchase the set we liked only to find out the 25 % off sale is still going on today (7 months later). In addition, we were told I we would have the furniture by Thanksgiving. After absolutely no updates from our salesperson, we finally emailed in early December only to be told that the delivery would be delayed. We finally received our furniture on March 4th, 2021; 7 months after placing order!! Worst furniture experience ever, worst communication ever!! Never stepping foot inside an Ethan Allen store again. Much better furniture at much better prices at several other furniture stores!!"

"After moving into a new modern style home, I knew I’d need help decorating and furnishing. After shopping around, we could tell No other stores compared to Ethan Allen style and quality. Marnie came out to our house, took measurements, and created a beautiful design for our home. The EA experience has been incredible, from first impression walking in (not being followed around and harassed) all the way to Marnie coming out for delivery. We can’t wait to continue decorating and working with EA and Marnie in the future :)"

"I had the best experience working with Rachel. So came to my home while it was under construction to get a feel for the space and helped design the perfect pieces with my style in mind. She helped me avoid design mistakes and looked for pieces that I not only loved but the right scale for the room as well. I would highly recommend her to all my friends."