Hampton Inn & Suites Lubbock Southwest

"Most of the staff are rude especially the head housekeeper. The hospitality is terrible staff members are with their spouse during shifts, ignoring guests requests. Felt worried to even cross paths with staff members. Amenities dont exist in this place at all!"

"I was visiting a friend in Lubbock during a frigid cold snap and her water pipes froze, so we fled to this Hampton Inn. The room we were assigned was spacious and clean. Although we were along the highway, we heard nothing. The beds were incredibly comfortable. The shower was nice and hot and had good water pressure. There were plentiful towels, although they could’ve been softer. The toilet paper could also be softer and a thicker ply. There was mini fridge and a microwave in the room for our use. The complimentary breakfast had a wide variety of the typical offerings: yogurt, cereal, breakfast breads, hot waffles, beverages, fruit, etc. My only complaint of any real magnitude is that the ceiling paint was peeling pretty badly in the bathroom and it looked terrible. Other than that, our one night was very pleasant."

"Got in late. Went to use restroom in room. When I lifted the toilet seat, there was drops of urine and hairs on seat. We cleaned the toilet with clorox wipes that we had. We let front desk know the following morning of our issues. She acted nonchalant, like it wasn't that big of a deal."

"This was, no kidding, one of THE NICEST Hampton Inns we've ever stayed in...THIS location should be the template for ALL Hampton Inns to emulate! Super clean and expansive room and amenities, and along with the rest of the hotel, was sparkling and presentable. This hotel is located within a 5-15 minute of many great restaurants in Lubbock. They are also dog friendly! Just cannot recommend this location more highly."