Cook Children's Emergency Department - Prosper

"I recommend that you take your child elsewhere. Children's Plano be packed but they still move faster than this empty ER. I feel like they get a kick out of families getting restless while they chit chatting. Once released seems the whole staff behind the desk eyeing you down an chit chatting. No urgency but have all the time to socialize while sick kids wait. I don't want to hear nothing about y'all was overcrowded. The amount of people their was nothing to most hospitals. Y'all need help with organizing how to run an ER. Once I find out my son diagnosis I will make another review after sitting 6 hours an was told nothing is wrong"

"The nurse at the entrance was caring and patient. The registered nurse who helped with our diagnosis in the actual emergency room was very rude and impatient. She told us to go home and just give my boy Tylenol and Motrin. However, the confusing part is that she also prescribed Ibuprofen which needs to be given every six hours. So what am I supposed to do now? 12pm Tylenol, 3pm Motrin, and then when do I give Ibuprofen? Isn't that the same as Motrin? Crazy world."

"I cannot thank the team at Cook Children's Emergency Department in Prosper enough for their high quality care, compassion, and efficiency. We had top notch care from the moment we stepped into the ER for my son's broken arm. The front desk and triage team greeted us with kindness and efficiency. We were almost immediately transported to a room and received treatment very quickly thereafter. We had someone checking in on us frequently and communicated next steps/treatment plan throughout. The team also explained everything in a way my five-year-old could more easily understand which decreased the fear factor for him. Everyone from the paramedics to the doctors, nurses, and RT took such good care of my son. The nurse practitioner, Ray, came from Scottish Rite Frisco within hours of arriving and reset my son's fracture at bedside. He is awesome! Thank you to Dr. Bybee, Alex RN, Chris paramedic, Miles paramedic, and Serigio RT for your amazing care. I tell everyone about our experience and am grateful for all that you do!"

"Urgent care referred us to Cook’s ER due to the complexity of our daughter’s injury. We arrived on an extremely busy night, and they prepped us with realistic expectations for the 2+ hour wait. Our child is easy overstimulated, and when we expressed concern about the packed waiting room, the nurses put us in a quiet hallway and added a note in our chart so staff would come and find us outside the ER waiting room. Maybe our only complaint was that it took a long time to get an ice pack and some Motrin, but we also recognized they were dealing with numerous traumas more serious than ours. Every nurse was exceptional. The PA we saw had 20+ years of pediatric trauma experience, and was very knowledgeable about the type of injury our daughter experienced. I appreciated that she was slow to do sutures (and thoroughly explained why) but didn’t hesitate to do a CT scan (just to be safe). It was a good balance of conservative “watch and see” while ruling out major complications. Our dentist concurred that was the best treatment plan the next day. ERs have long waits, but everyone we interacted with treated us with respect and kindness. We will absolutely use Cook’s in the future."

"We brought our son in at 2am, because he was unable to keep anything down for 2 days. We came in the got us all checked in and back into a room in about 10 minutes! As soon as we get to the room they get him all checked out, they gave him his medicine and then our daughter (6) threw up all of over the floor. The way the team acted so quickly to get her changed, cleaning the floor and comforting her when she was crying was amazing. Nurse Rob went above and beyond to make sure our kids were comfortable! We were in and out in about 2 hours! Amazing Team, Amazing Care. Best emergency department in North Texas. 10/10 would recommend. Thank you all again for your help!"