Quest Diagnostics

"Do not go here. I came in simply to pick up specimen containers. You can’t even get to an actual human. They have a waiting room with kiosks to check in. But even checking in to pick up/drop off just puts you at the end of the walk in list. The phones are all automated as well"

"The personnel are great. The system is great. However, there is very little communication when things aren't normal. Today, for example, everything went great at the center. However, I still don't have the results. It is 24 hours beyond what is normal? I can't do anything, or talk to anyone? Tip top in lack of communication."

"They need to be shut down, and the lady with the long black hair needs an attitude adjustment. I made a appt and was there on time and checked in. There were people standing in a congested waiting room, so waiting on the bench only made sense for me during cold and flu season. When a chair opened up, I went inside only to find out I got removed from the list. Even in the waiting room, they call your name once and you have 1 millisecond to answer or they shut the door. I kindly mentioned to the technician, I had an appointment and was told (with an attitude) I was removed and should have been in the waiting room. Huh? Why do you have a bench out there if you don’t bother to check for patients? That’s fine. I’ll let just let your corporate office know."

"Had to wait beyond my appointment time. What is the purpose of setting up an appointment well in advance weeks ahead? Also, experience with the lab technician was very poor. I can only blame the accuracy of the technician for getting my readings hiked. I would never go to Quest Diagnostics again for my future Biometrics Screening."

"This location is conveniently located inside the Prosper Walmart. There are two check in kiosks and waiting time is less when have appointment. The waiting area is small and clean. Inside the technicians are polite and provide good services within stipulated time. The blood drawn was smooth and results are available online after some days. There is no need of print requisition copy. No bad experience happened at this quest diagnostic location."