Tesla Collision Austin 3520 Wadley Place, Austin, TX 78728

"Don’t be like me and assume that this being Tesla translates to quality work. This shop only focuses on timelines trying to get cars out quick. The service advisors and front desk staff are stellar super nice folks. The main guy running the show is overconfident and aggressive. I denied accepting my car 3 times and it still isn’t correct but I was sick and tired of being told my car is ready just to be disappointed. My car had a front bumper and fender side swipe. They put old parts on the car and tried to pass off as new. The paint was horrible with dirt and orange peel. I felt like I was at maaco my heart just dropped. Still my car is not right. Any panel they touched has broken tabs, not aligned. I highly recommend you do your homework before you let anyone touch your car. Talk to Austin Auto Finishes if you want to do it right."

"Awful customer service. Brought in vehicle for rectification because there were rock chips in the hood of my brand new 2023 Model 3 Performance when delivered to me. Now 2 months later it’s being rectified at Tesla Collision. I was first told 2 weeks turn around and they could not provide a loaner vehicle. It was made very apparent that my rectification was not something Tesla Collision was supposed to do, but that they would “do me a favor” and work on my car. I was told to come here by Tesla service! A favor? I just want my car fixed! This was all an attempt to decline providing me a loaner vehicle, because this was just a “favor”. After I wouldn’t let it go, they magically had a loaner for me. Part of getting my vehicle fixed was getting the temp registration updated as Tesla still hadn’t sent me my permanent registration. Well, when my car finished getting worked on, they wanted me to bring the loaner back immediately, even though they hadn’t updated my temp registration. Their awful manager Damian something called me to tell me I needed to pick up my car and drive illegally on expired tags or he would charge me $45 per day for the loaner. Again it was brought to my attention that Damian was “doing me a favor” and that it wasn’t his or Tesla Collisions responsibility to update my registration and it was their recommendation I drive my car illegally. Good call Tesla! Good call Damian! As he continued to talk loudly in an attempt to talk over me I couldn’t believe the unprofessionalism. He must really hate his job to not want to do everything he can to take care of his customers. That’s what made me write this review. I hope it talks someone out of buying a Tesla. This has been an amazingly amateur car driving and buying experience. Rethink your purchase, and please god ask Tesla to let you go to a different collision center, Damian makes this place suck. Good luck!"

"On my first visit I had very minor rear bumper damage from someone running into me at a red light. I was able to get my car back within a week even though they seemed to be very busy. Jon B. helped me the whole way with great and clear communication and the quality of the work that was done was solid. I did find a new scratch on my car when I went to pick my car up, but they were able to repair it within a day no questions asked. On my second visit I had a minor door ding that had a dent and paint damage. My insurance was causing a headache with delays and disputes, but Brian N. was very professional and available the entire way to help make my repair a great experience. Brian really beyond expectations and I would recommend him to anyone visiting. On both on my visits I have been very pleased with the service and am happy to know that there is a dependable service center that I can use in the unfortunate case that I need to visit again."

"Went in to repair front and rear end damage to my 2013 Tesla model S. The car was done in 7 days, and looks brand new. Extremely pleased with this place, as other body shops I've gone to in the past have taken upwards of a month, and don't even compete when it comes to quality of work!"

"I have a 2022 Model 3. My dashboard trim and driver's door trim got swapped out with an older trim. Why did Austin tesla collision do that? They did not fix all of the problems but still gave back my vehicle. I still hear the whistling sound coming from my driver's door (alignment issue which creates air pockets causing a whistling sound), the drivers' inner step has hard scratches made by repaired tech, and my rear bumper still has scratches from the accident but was ignored, the hood got a rock chip first visit, the front bump has hair like paint, the paint is cracking on my drivers rear door after second repaired. Someone step on feces and brought it in my car. After cleaning and trashing my carpets, the smell still lingers when it gets extremely hot outside."