Walmart Auto Care Centers 9300 Interstate 35, Austin, TX 78748

"Really good prices, but the online ordering needs work. There isn't much cross training on the online orders, curbside, and just walk in.There is an overall hold on the purchases on credit card, and it doesn't fall off until all items have been delivered. You are charged separately on the individual items as they come in, so there is what looks to be a double hit on your credit card for a while if there are pending items(delay in delivery). It's not a huge deal unless you spend a lot and there is one item with a delay. You have to wait for initial hold to fall off untill all items are delivered. Past and pending orders are a little sketchy too on the app."

"I'm leaving one star not because the job isn't done right or anything they actually do a great job. I been coming to this Walmart to get my oil change for 3 years now. I'm complaining about a worker his name is Spencer. I came to Walmart to get nmy usual oil change and they recently changed the rules. You don't go up to the counter and request a oil change any more you talk to one of the people who work on the cars to make a appointment. I made my appointment for today and I still don't know the new rules because they don't tell you. I come in at 10:43 am way before my appointment and nobody is at the counter I rang for assistance and Spencer shows up. I tell him I have an appointment at 11am and he rudely with attitude told me they will be able to check in me outside with the mechanics I said ok there is nobody there and again rudely responded they are out there go look for them and to stand by the gate so they can see you and help you. I was very displeased and felt very disrespected that he sent me to go look for the people instead of coming to help me to look for someone. I stood there for 10 min and finally got helped."

"Poor experience at the time of requesting a oil change, SPENCER. I came to do oil change on 2 vehicles and he keeps asking on witch vehicle, staring and raising his voice at me., I ask him why the attitude.? His answer was, “because I am asking on witch vehicle!! “ He cannot explain that he has register one vehicle at the time or something different. !? I request another person to attend me instead since is not the first time that has give me attitude. I believe he is been raíces against Hispanic community."

"Worst experience of my life. My appointment was at 9:00, so I showed up at 8:45. They didn’t let me in until 9:45. I wandered around the store for 2 hours waiting for my tires to be changed until they called me to tell me they didn’t have them. I don’t understand how it takes 2 hours to figure that out when I ordered them online in advance. So I wasted a total of 3 hours at this place for them to do nothing for me. And unfortunately I have to go back when my tires arrive because I already paid for them. Will definitely never make the mistake of coming here again."