Maxwell Ford Service Center 5000 South Interstate 35 Frontage Road, Austin, TX 78745

"Take your car literally anywhere else to be serviced. Each time I drop my car off it’s waiting to be checked at for a minimum of 4 days even when they say it’s a 1 ½ day turn around. Lots of wasted time, money in ubering back & forth (because the free shuttle takes longer than it takes for your car to get checked out) and money in forced (and never requested) fees other places don’t charge for. There are other reviews that say to avoid this place especially if you are a woman, from first hand experience I’m saying listen to them!! So take your car to literally any other service center."

"We are still waiting on Service Department to do the right thing, but we just spent over $4,600 and 2 weeks in the shop, just to have it back in the shop less than 24 hours after “repairs” were completed. The mech torqued up his zip ties too tight and busted a coolant fitting. We had to have it towed from Georgetown and cost us another $314. They’ve had it for 4 days now and they said it’s my fault and want me to pay another $914! We contacted the GM in hopes he will do the right thing, but this is UNBELIEVABLE! There is no way we will pay this charge, they broke it, they need ti fix it!"

"My visit to Maxwell Ford's service center was top-notch! They nailed transparency – even when things didn't go as planned, I was always in the loop. The work done on my vehicle? Rock-solid. Kudos to their team for turning what could've been a headache into a surprisingly smooth experience!"

"Have several Ford vehicles that I have taken to the service dept. F350 had the turbo replaced per their recommendation but when we got it back it made weird noises and didn’t spool properly right after we got it back. They said that they needed to replace it with a better turbo but it was okay running with that one but it resulted in check engine lights 6 months later. The check engine light was for blown gaskets throughout the entire engine, basically the turbo installed was faulty, and they didn’t take accountability. Just recently took an F250 for oil change service and they recommended a fuel injector flush that immediately resulted in check engine light which they said was just a bad module. Instead, in a couple days the engine is started misfiring. Not a mechanic, but it doesn’t take a mechanic to know that their service department is dropping the ball on performing. Calling the manager just gets you a voicemail box with no returned calls. But when they do call, they say “their services don’t cause problems”. In other words, they’re saying their mechanics are perfect. Update-Started to do my own maintenance because they’re so incompetent and guess what, they had a stripped oil pan nut. Hopefully they didn’t mess anything else in my truck, don’t ever think about taking your vehicles to these clowns."

"Paul Martinez might be one of the worst service advisors I’ve worked with. My car was recommended to this shop by state farm after it had been involved in attempted theft. The vehicle is a 99 and parts aren’t available from the manufacturer anymore. I have no problems with after market or used parts in this case which I explicitly told to him. Paul was unable to find the proper parts and the ignition he installed had pieces missing, allowing the user to turn the cars ignition WITHOUT A KEY. When I asked him about this his response was “these are the parts that were ordered”… who ordered the parts!? When I arrived to pick my car up after Paul told me to “come get it because we don’t want to work on it anymore” I found the car with its hood open, door open, dash un-repaired, door lock still broken, ignition allowing me to freely turn it without a key, and battery drained. They had the car for two weeks… this is unacceptable from a shop. Paul also has a unique way with words in which he doesn’t know how to speak to people respectfully. He escalated every conversation upon asking about parts, labor, completion etc. State Farm is actively investigating them for his actions"