AutoNation Toyota South Austin Service Center 4800 North Interstate 35 Frontage Road, Austin, TX 78745

"My service advisor Erik was excellent to work with. He got me in and out of service quickly based on my simple request for oil change and tire rotation. He also gave me a heads up on the future condition of my brakes and battery."

"Came in with an appointment with Eric Cruz today. Very nice guy, easy going and knew what he was doing. Upon discussing my options to get my truck and trade my old one, Eric allowed me ample time to talk things over with whoever i needed to without pressuring me into anything. Big shout out to Alfredo for meeting me at the offer i desired for my trade in value and getting me into a tundra at last!!"

"My service contact person was very nice and there was team work. However, I got oil change and was to have my license plates put on and registration sticker. When my car was finished I noticed registration tag wasn’t there, they had to track it down and put on. I would have had to return had I not noticed. Also, didn’t put new maintenance sticker on window, still has old one. And my maintenance required soon light is coming on, did they not do the service I paid for or was it another checklist item overlooked? As mentioned these should all be item easily checked off."

"My two-month old RAV4 hybrid had system failures pictured here. I took my car in for service where a replacement part was ordered on 9/28 with 2 to 3 week lead time. It has been 12 weeks now. No part has been received, no service person has called me. When I called Efrain he said all new parts are going into new cars and he gave me the corporate phone number to call and open a case. My car still has system failures, who knows if it will ever be fixed? It is drivable - just lacks working safety systems."

"I bought my first car from AutoNation a month ago. Though the purchasing process went fine, the service afterwards is way below par. I let the first 2 incidents go, but this last one was ridiculous. I received a message my car tags were ready to be picked up. When I went to get them they offered me a car wash while there. Of course I said yes. I didn't have to wait too long bc they didn't seem to be busy then. When the guy brought my car back and I got in, I could barely see out of my passenger windows. I got out and walked around, ran my finger across it and it was completely greasy. I asked the guy what was all down my car and he simply responded 'I have no idea', then sat down in his chair and started playing on his phone. I immediately left bc as with my past poor experience with AutoNation I did not want to waste my energy with them anymore. When I got home it took me over 20 mins to get the greasy substance off of my car as it was spreading and wouldn't come off easily. How do you get a car wash and it come back dirtier?! I totally get the possibility of a malfunction with the car wash itself, but for this guy to not even walk over to my car to look at the mess, nor make any effort to rectify the situation is pure laziness and absolutely poor service!!!"