Jiffy Lube 12621 Research Boulevard, Austin, TX 78759

"I like coming here because usually I get to stay in my car for the oil change. Today, they made me wait in the lobby. Hmm, I didn't really care for that, lol. Other than that they are fast, and have kind employees."

"Stopped in on my way through to visit family as I needed an oil change and tire rotation. Oil change service was fine and quick. As far as the tire rotation goes it took an HOUR when any other place I've EVER gone to takes 15 minutes TOPS. Since I was on a time crunch I inquired about the delay as I didn't have the time to wait around and it turns out that they are using a floor jack/jack stands to do the rotations? I don't know much but I DO KNOW that that's not safe and most shops have a FLOOR LIFT to complete this job safe and efficiently. Spoke with the manager about this and he said theirs is broken... how can you run a shop without the equipment needed to complete jobs effectively for your customers? Someone should address this ASAP before one of these kids get hurt..."

"Christian was phenomenal. Had a very bad accident with my front tire and Christian was extremely quick to swap it out with a spare. Super polite and topped all my tires off with extra air as well. Highly recommend him and this location."

"There was a thanksgiving 2023 promotion with $25 off from any oil change service and complimentary tire rotation. I showed that coupon to the manager before the work started and was told yes the technician will do both. Once the oil change is done, the same person told me that they don’t participate in that deal. I would have gone to a different jiffy lube location if this particular location is not participating and told me that they won’t rotate the tire as per the coupon. Very disappointed. I did not like to argue and just left. I probably will not go to that location again. I always liked jiffy lube but this incident shook my loyalty for jiffy lube. I hope I get compensated for declining the tire rotation as per coupon otherwise I will move with what I got."

"I always come to Jiffy Lube for my oil changes! I especially love going to this location because they’re always so kind and respectful! Chrissy is the best and she makes me feel comfortable and I know I can trust her with my car! This location has such great service!"