Williams-Sonoma 2601 Preston Road, Frisco, TX 75034

"very bad customer service experience. I shop and love William Sonoma had purchased an electronic wine opener that did not work and because I purchased it at a different location in Dallas they did not want to help directed me to call the one 800 number me that after the 30 day purchase, there is no warranty and to deal with the manufacturer. However, the manufacturer is William Sonoma on this product, I called the store that I purchased it from on Preston and Park and they are exchanging it for me It was obvious that because a different store had helped with the transaction. They did not want to deal with it or have it on there returns. The purchase was made as a gift at the end of September and did not get opened until mid November. I do understand them having a 30 day return policy but not zero warranty on an electronic item at a store with such high-quality items. I would definitely say that both representatives were quite rude and even if they weren’t able to help, could’ve been a lot nicer about the situation and giving me some direction."

"We went Christmas shopping today and stopped in to look for stocking stuffers. I have 5 kids, 3 grand kids and 3 bonus add ons. We had a stroller but to the best of my knowledge that’s okay. Immediately on entering an employee came up to us and just stood and watched us and it was odd. She didn’t say anything. She eventually left us as we proceeded further into the store. Then another employee came and stood by us. After awkward staring I asked “are we good” and she goes “yes you are okay”. I looked at my husband and said “We are out of here. I don’t know if it’s the stroller or if we look like we are shoplifters but this is weird. We will go spend our money elsewhere”. No response from the employee. Just a flat facial expression. If you don’t want strollers put up a sign. The only two other things different about us is that I’m a little bit of a punk rocky grandma person and my grandbaby is mixed race. If it was either of those things that’s on you. Good luck selling in this economy with these kind of practices. I think I know why you might have missed earnings expectations and are down 16% in revenue."

"The Williams-Sonoma store located in the Frisco, Texas mall is amazing. The employees are very well trained and very friendly. The products they carry is amazing. We took some pictures of a few items and we will compare to others that we have found. We would have given this store the fifth star if it didn’t smell like sewage. When you walk in the door it really takes your breath away. After a few minutes you get used to it."

"The store is very nice with lots of high end items. It is very expensive though. However, if you want or need those products this is the place! They do have sales and that's the best time to get things. The staff are super educated on their products and can give you lots of advice!"

"I never knew there were so many kitchen tools out there. You name it and Williams-Sonoma has it! The cookware and the knives are of the highest quality. They have a great selection of food items too! The candies exceptional. The price seems high but the quality will not disappoint you."