Best Buy

"I understand why everyone is shopping online. This is the third Best Buy that I have been to that has virtually nothing in stock. And less than helpful employees."

"I recently had the pleasure of interacting with Charles a representative at Best Buy, and I felt compelled to share my positive experience. From start to finish, his service was exceptional and exceeded my expectations in every way. First and foremost, his knowledge and expertise were evident from the moment I approached them with my questions. They listened attentively to my needs and provided insightful recommendations tailored to my specific requirements. Their thorough understanding of the products available at Best Buy helped me make an informed decision with confidence. Moreover, their professionalism and friendliness made the entire shopping experience enjoyable. They were patient and courteous throughout the process, addressing all my inquiries with patience and clarity. Their willingness to go above and beyond to ensure my satisfaction truly stood out. Furthermore, the efficiency with which they handled the transaction was impressive. They navigated the checkout process seamlessly, making it convenient and hassle-free for me. Overall, I cannot speak highly enough of the exemplary service provided by your representative at Best Buy. Their dedication to customer satisfaction reflects positively on your company, and I will undoubtedly continue to choose Best Buy for my electronic needs because of experiences like this one. Thank you for employing such outstanding individuals who embody the values of excellence and professionalism. I look forward to future interactions with your team and Charles at Best Buy. Warm regards"

"I bought a new laptop today. My husband wanted to shop around, but I wanted to purchase from Best Buy because of the ease of the data transfer between laptops that I had experienced there in the past. I also purchased the $179 tech support plan which the salesman told us would include the data transfer that was normally $150. (Why does the web site say $99.99?) He also made a Geek Squad appointment for us, and we returned a few hours later with the new laptop and my old one. After a short wait, we told the young man at the GS desk that we were there for a data transfer between laptops. His first question was "Where is your hard drive?" What??!! What hard drive? We have been through several data transfers in the past and were never required to provide an external hard drive. It became quite clear that he was totally unsympathetic as he continued to stare straight ahead and tell us all the things for which he was not responsible...what our salesman did or didn't tell us; what we experienced in the past; what past Geek Squad employees did or didn't do.; etc. In the end, we had to pay an additional $90 + tax for a hard drive in order to get the data transferred. He did walk over to tell the sales manager about our experience. The sales manager seemed unconcerned and made no effort to speak with us personally. I can only hope that the person who does the actual data transfer cares enough to do a good job. Update to come."

"I went there on Black Friday. They were busy, but not that bad. It was hard to find anyone available. I finally got help from Lauren. She was fabulous! Took the time to explain the differences between my 2 choices. I got he best one for me, with her help! Fantastic service on a busy day. She was the best sales associate I have come across in a long time."

"This Best Buy always astonishes me at how bad their customer service is. Came in for a simple trade in, since customer service told me I could the trade in at the store to pre-order the Pixel 8, and instead get told it’s $450 for the trade in and the website is lying, quoted in pristine condition at the store and they didn’t want to work with me to get anything done. Always recommend avoiding this place at all costs. Last time I bother with them here."