Pottery Barn

"Their home products are excellent, the only minus is that customer service aren’t friendly or eager to offer help, most of the time I have to ask for help, because they ignore my presence. Customer service needs multicultural training to treat everyone the same."

"Customer support poor; having to keep a couch I did not order due to oversight on their part with color. I have spent over $5k on couches advise purchasing furniture elsewhere"

"Absolute worst customer experience I have ever had with a store. I was first delivered a damaged table, I requested a new table and when the 2nd table was delivered a week later (delivery team gave 0 heads up either time), the table was even more damaged than the 1st table. The delivery team then tried to put the extension in the 1st table for me but once again, table was even more damaged than I thought. The delivery team was supposed to pick up the damaged table this past Saturday and NEVER showed up. Now yall expect me to sit at home for the FOURTH (4th)!!!!!!!!!!! WEEK IN A ROW?!?! So yall can pick up your damaged table?!?!?! When I contact customer service they say there is nothing they can do. Pathetic customer service and I will promise to never buy from yall again. I was offered a 10% discount to re-order as they could no longer give me a replacement of the table I ordered. A month wasted and I still have NO TABLE!"

"If you're not looking to buy something, this place is also great for decor inspiration. I've purchased beds, rocking chairs, beddings, desks, etc., from them over the years and love the timeless look as well as the quality of their furniture. Most big-box furniture stores don't offer high-quality, long-lasting furniture, but this place has consistently maintained quality even in the midst of its mass popularity."

"Nice store with friendly associate. Lots of home decor are in stock but very few items are in clearance or sale. All the items are expensive. However the quality of the home decor are good. The store associate was helpful and helped with the loading. There are other home furnishings which are way too expensive. Inside the Stonebriar mall in the first floor with clean store front."