The Home Depot 5995 Eldorado Parkway, Frisco, TX 75034

"Sales rep was great in the appliance section. Ordered our fridge. Today, the day it was supposed to arrive, I call the hotline and am told it will not be delivered for another two weeks. I cancelled my order. Went to their big blue competitor. Found the same fridge and got it for 25% less. Will be delivered in a day and not two weeks. Sorry that your supply chain failed you and lost my business."

"Huge store, and I've had good luck findings things here that other stores didn't have. However, the biggest asset of this store is the employees. They are helpful, and some of them are incredibly knowledgable. I mean way over the top "in the know." Heck, last time I was there they even had someone helping people checkout at the Self Checkout registers. That was awesome!"

"I am writing to express my extreme disappointment with the customer service I received at your store recently. As a regular and loyal customer who has consistently chosen Home Depot for my home improvement needs, I was taken aback by the treatment I received during a return transaction on [01/07/2024]. I visited your store to return an item that is covered under the lifetime warranty. However, the cashier, Kyla, exhibited unprofessional behavior and was disrespectful, especially in front of my child. Not only did she refuse to assist me with the return, but she also made derogatory remarks, stating that "we don’t need customers like you." And I’m done with . This kind of treatment is unacceptable, and it deeply saddened me as someone who has spent a substantial amount of money at Home Depot over the years. I have never been treated with such disrespect and discourtesy before. I hope that this matter is addressed promptly, as it does not align with the high standards of customer service that I have come to expect from Home Depot. I trust that corrective action will be taken to ensure that other customers do not experience similar treatment in the future."

"This is a great Home Depot location. Had fun shopping for Christmas."

"Curbside pickup service was great. One product in the box was used, full of dirt and mud, and battery electrodes were rusted out. Not sure how they let that product in the box."