Polo Club Apartments 39352 Polo Club Drive, Farmington Hills, MI 48335

"While the people who work in the leasing office are kind, I would not recommend moving here especially if you are a single woman living alone, or even if you have a family. There is constant construction work being done at any given point in time including extremely early hours, evenings, and on weekends, most times without being notified by management that this work will be done and could possibly hinder residents from leaving or returning to the apartment complex. The construction workers have been extremely rude, one of them literally cursing me out because I needed to pull into the apartment complex on a day where I was not notified by management that they would be doing work. This was on a Saturday evening by the way and the leasing office is closed on Saturdays. I had to reach out to the leasing office on the following Monday to let them know that I did not feel safe due to the construction workers who have been very unprofessional and completely oblivious to the fact that people actually live inside of the apartment complex. They have consistently blocked entrances, exits, parking lots, started laying concrete at weird times, and are extremely disruptive. As of right now, there is loud banging that has been going on for hours, and debris is being thrown on to my patio area, because construction workers started working on the roof at 7am on a Monday morning and management has let no one know about this ahead of time. I was suddenly alarmed by loud banging and yelling which is how I found out that work was being done. I work from home most days of the week, and I could have planned accordingly if I was notified about this earlier. I was not going to say anything to management about the inconvenience this time around because honestly, I am so tired of having to let them know about the ongoing issues when I have tried to be accommodating but it’s becoming incredibly inconvenient at this point. Construction workers started throwing debris all over the place, have covered the the sidewalks and grass with equipment, have blocked cars in the parking area with trucks and vans. The final straw was the fact that flying debris almost hit a delivery person around 7am this morning, who just so happened to be dropping off groceries for me. The delivery person immediately messaged me that they had almost been hit by something flying off of the roof, and that I should be safe. This is completely unacceptable and could have resulted in an injury or a lawsuit! Had I know that work would be done so early, I would not have had groceries delivered! Now that I have had to reach out to the leasing office more than enough times about these issues, I feel that I will not be renewing my lease here. I do not feel safe and if you have a family or like I mentioned before, live alone as a woman, I would not recommend moving here. There appears to be better apartments in the area to lease from. Management does NOT seem to care much about their residents when it comes to this."

"After living here for a year.. + My moving process here was accommodated well being a state away. I was able to make all my transactions online through their payment system. I really appreciated that! + Zero pet rent. + So far, any employees I've interacted with have been nice and friendly. + Complex is well-lit, including by my carport. + They have handled issues with other tenants well. + Maintenance items have been taken care of in a timely matter. + Job change or house purchase clause. Ask them about it! + Reasonable rent for what is offered. - My apartment is one that does not have an updated kitchen and bathrooms. Overall, it has been great living here!"

"Well just so you are aware, you are not getting your deposit back. They will find or invent something to make sure you are not getting your money back. For me, they charged me $500 for throwing a couch in the dumpster. I know they have rules about throwing furniture, but the rules have always said if you throw it outside the dumpster. I disassembled my couch and made sure it fits inside and leaves at least half the dumpster empty for others to use. I also dumped it before trash day. They also charged me for stains in dishwasher like hey let's not give him a break after staying there for 7 years. You need a new dishwasher anyway after that long. It wasn't even functioning right. I call maintenance to come look at it but they never did. Then they also charged me for replacing a few broken blinds even though they change them for free if you are living there as they have previously done for me. They also charged $100 to clean a couple of spots in bathroom. The bathroom was clean as I left but a $100 is fair ???? And there is no one even to talk to about these charges. You can fight them!! They only give option to write by mail but it won't do anything for you. I guess they expect the place to be shiny and ready by you for the next tenant. Living there for 7 years means nothing to them. I have not missed a payment over that time and only one maintenance request which was the water tank caught on fire. But I had to risk my life to stop it from spreading because I had to walk past the burning tank in a tight area to reach the main breakers and cut off power. They will also tow away your vehicle if it has expired tag. Are you law enforcement? Not to forget, Rent have gone up over 50% over my stay there !!!!!"

"Stayed in this apartment for 6 years with out any issues and referred many of my friends. Used to be one of the best apartments in this area. There is a management change while we move out and looks like they are greedy and imposing hefty charges on the move out residents. charged us for wall paints and other repairs. Management should not expect clean walls with out few stains when a resident stayed in the same house for 6 years. Tried to talk to Manager many times, but Manager is not reachable on phone. Beware of new Management while moving."

"We moved during the pandemic and arrived for our move in date of 3/23/21. I can't say enough about Lisa, Sarah and Margaret In the office and Jeff, AJ, Bob and Kevin in Maintenance. I have always been treated with respect and promptness in dealing with any issue I had while living here at Polo Club Apartments. I am relocating to Charlotte, NC and hope that I have the same staff and maintenance department as I have experienced here at Polo Club. The professionalism that the entire staff and how they presented themselves has been one of the best experiences I've encountered. Keith M"