Willowtree Apartments & Tower 1819 Willowtree Lane, Ann Arbor, MI 48105

"The maintenance team never fails to exceed my expectations. I put a work order in and while on my lunch break they were here to take care of my issue. All work orders go smoothly and communication on things that need time are met. Thanks guys for all your hard work!"

"I worked as a community assistant for a few months in the leasing office and the environment was always welcoming and positive. The only reason I am not continuing to work there is due to my schedule as a student, but I still enjoy picking up my packages to see familiar faces and I have had great experiences with both the maintenance staff and management team."

"I was hired to FacePaint at this property for an event that they had for their residents. My point of contact, Ruby, was very professional, quick in her communication, and organized. When I got to the property, they worked with me to set up my space in the way that conveniences me best. The entire office staff were kind and personable to both me and their residents. It was obvious that the residents had a positive relationship with the professional staff--making this even a fun time to work at!"

"Last year I stayed in the Courtyards, but after they raised their rent 250$ a month, I decided to come here. I want to start off with what I like about here. The size of the apartments, closet space and kitchen space is great. Allows for good flexibility and adjustability. I also appreciate the workout facility, however, a cable machine to go along with the dumbbells and bench would be nice. The office staff is very nice and have been more than willing to help with any issue that has came up. After moving in here, I have a few problems with the living experience. First, the laundry costs 4$ per load with a pretty small load size. I have lived at 4 other complexes and have never had to pay for laundry. Second is the quality of the living space is pretty poor. The toilet did not flush (had to manually adjust the tank fill to fix that), my sink drain does not pop up/down, the shower drain fully drains 5 minutes after I am out of the shower, the shower pressure is insanely high so the water splashes over and around the shower curtain and onto the floor, the water takes a few minutes to heat up, the shower squeaks so loud that it can be heard from the kitchen, the freezer croaks loudly like a frog, the cabinets in the kitchen do not shut (had to replace the magnets with velcro), the top of the cabinets are coated in grease, there is no ceiling lights in the bedrooms, cell service drops if I enter my bedroom / bathroom like the walls are made from lead and the internet connection is rough at best due to a single wall between the router and my bedroom. The wifi issue could be due to the recent tornadoes, but it adds to the negative experience I've had so far."

"The office staff is very nice and willing to help! We did have some problems as we moved in for the reason of my own misunderstanding. But Ruby helped a lot so that all the problems have been solved properly. The maintenance team is also great, responding to requests in time and get everything done almost on the same day we reported issues. Having the packages delivered in the leasing office is not a problem for me. I did experience package delivered to my door but for some reason disappeared. Making packages safe would be my priority. The property is a little bit old as others mentioned, but still worth for the lower rent. Plus, the location near the north campus is a big advantage for students. Highly recommend if you are communicative with the staff here."