Sportsman's Warehouse 750 West 14 Mile Road, Troy, MI 48083

"One of the rudest employees ever. I went in at 10am, purchased an “on sale” hoodie. Didn’t end up needing it, so went back the same day to return it. She told me clearance items cannot be returned. I asked if we could just because I purchased it a few hours ago and did not see any signs stating you all sale items are final. Her response, it’s under every sign. So debasing there dumbfounded, and I didn’t see any sign saying that, she told me she will give me store credit. She hands me the card and says “here”. I walked over to where I got the hoodie, nothing stating all sales are final. Walked to the next clearly sign. “Priced as marked”. Again, nothing saying clearance items are final. Her attitude and misinformation that she’s proposing to customers is pretty sad. Fits the face of their store who you get to deal with. Someone lying (clearly as the signs do not say that) and Simone who chooses to be rude instead of helpful."

"Just had the absolute best shopping experience at Sportsman's Warehouse in Troy, Mi. I took my son in to be fitted for his first bow. Steve - in the archery department was absolutely amazing. Not only did he fit my son for his bow, but he took him out on the range and taught him how to shoot. Of note, Steve was the lone employee working in the archery section. Despite this he took his time and did not rush anything. Steve is a true ambassador to the sport and made an amazing impression on my son and I. This was the kind of shopping experience that will absolutely have us returning to Sportsman's Warehouse for our future outdoor needs. I wish i could have tipped Steve for his service, but apparently that is frowned upon."

"There's a reason cabelas and bass pro are the best. Don't agree? Just try this place. Ordering online is a disaster. Problem after problem. Incorrect inventory, multiple trips to the store. After multiple attempts to pick up my order, I just cancelled it. Never again."

"I had ordered a crossbow online for pick up and showed that it was in stock at the store. When I went in to pick it up 6 hours later it was not ready and was told that it was coming in from another store. I had driven 1 hour to get this item. The person at the register was no help and asked for the manager. He could not tell me how long it would be to be able to get the crossbow. I told him to credit it back and just left. I checked online and it still showed in stock. The next morning I called and asked if they had the item number in stock and was told that there was 7 in stock on the shelf. Since, I was going to be in the area the following day I decided to stop by and just pick one up. I arrived at the store at 11 am. I waited by the archery area for 10 minutes and no one showed up to help. I walked up to the cash register and asked for the item number as I just wanted to purchase it. I was told that I had to wait for someone in archery and they paged someone over intercom. Again, waited another 10 minutes and no one showed up. I called the customer service number for Troy location and hit 7 for archery and was told there would be no one in archery till at least 1 pm and no one else could help me. I went back up to the register and was told by the 2 people behind the register that there was nothing they could do. I just laughed and left. I could not believe the terrible customer service I experienced. There was not a single person there that cared about trying to help!"