Macy's 2750 West Big Beaver Road, Troy, MI 48084

"I came in for an enjoyable shopping experience and was left with a bad taste in my mouth. First of all, 5 of the perfume sales reps were attacking me to try out perfumes when I only came to see and ask questions about a specific fragrance line. Then they treated me poorly when I tried to say if I can be given a few minutes to browse. The only good person who was attentive and answered my questions without the aggressive behavior was the lady at the Chanel counter, Sarah. I hope macys at somerset improves this issue for future customers."

"Arrived @ 6 a.m. at Somerset Macy's for Black Friday shopping! Quiet and peaceful before the 'storm', shopped shoes and received valuable assistance with my selections (which I did NOT receive last year @ Macy's Twelve Oaks, after waiting for 20 minutes and returning after doing more shopping only to see that the shoe department was still not staffed). Everyone in every department was helpful and one member could even be heard giving an exuberant and cheerful pep talk to her department on her walkie as she moved very briskly through the aisles! Nice way to begin the day!"

"Good mall, the food court area is also there. Must visit, inside other shops are also available. The day we went there this exhibition they conduct. Recommended."

"I loved the store but am very disappointed with their customer service. I drove from Canada, purchased a few pairs of shoes. The department was packed. The staff clearly work on commission as they were openly arguing over sales at the cashier desk. Very unprofessional and awkward. I think they were so distracted by getting the sale they were not paying attention and instead of putting a pair of shoes in my bag they placed two right feet. It was so chaotic and busy I just wanted to get out of there. Of course I trusted they put the correct shoes in my bag and only discovered after driving three hours and crossing the border, I have two right shoes. That aside, I have tried calling the store 15 times since last week. And no one answers. I’ve tried all different departments just to explain my situation and see what can be done. I even called Macy’s online and they at least answered but said they could not help. So now I have to keep trying to call long distance, likely drive back and deal with this. So disappointing. Don’t provide a phone number if your staff aren’t going to answer the phone."

"Nice store with a lot of variety and mid to high-end clothing. Clean and organised, friendly and helpful staff....and free wifi"