lululemon

"Great customer service. My family and I never felt let down by Lululemon that’s why we keep on coming back."

"Educator: 99994000149821 was EXTREMELY rude. She immediately accused me of putting a snag in my own leggings I was trying to exchange. During the whole transaction she was giving me nasty looks and rolling her eyes at me! What kind of customer service??? I hope something is done."

"I was at the store earlier today with my 3 kids under 4! I was coming in with a Wonderfold wagon , very wide and it’s 4 seater. All what I wanted to do was a return because my kids wanted to go outside play. I stood on the other side not where in the lines and turn’s because I can’t fit my stroller in. I knew who’s infront of me and who is behind me. Karin , I believe was the name of the cashier already helping and the second was coming to help. She clearly saw me standing only .. I didn’t say anything yet until it gets my turn I was going to speak up “excuse me my turn “ and explain why I stood there.. however what happened was just unbelievable. She helped the customer infront of me and Karin had helped the customer supposedly after me. I couldn’t speak up to Karin because she was far down. As she was getting the customer infront of me done the second assistant I approached her saying excuse me it’s my turn. She stated I am not line ! And I said yes because my wagon doesn’t fit in there and honestly she was giving me attitude and then tells me I was giving him one. Karin then says to her just take her with calm attitude and not making it a big deal Howe she was going to check me out and I had it. I asked to speak to a manager and this one flips 360 degree. Walks toward the back and says come/let’s fight. And I was in shock like what she saying. I walk toward the back to see a manager another lady comes and tells me to leave or else I get security and I was telling her I wasn’t doing anything all I need is to do my return. Neither one helped and I had to leave because my kids were going crazy. I leave and I saw a security outside the mall I asked him to help turns out he couldn’t do much but so nice of him calmed me down and waited outside for me. Went in again , then finally the man MANAGER comes. Asking me what happened I repeated all that and then tells me she had said I told her I wanted to fight and I had put my hands on her. And that she didn’t see me and she wasn’t helping a client up the counter she walked by and I created all this. So first of all , she saw me ! Looked at me ! And if no then obviously she heard me from the corner ! I kept talking to my kids to sit down every one in line saw meeeee !!! Secondly, saying i put hands on her. Yes how could I do that ! When she is over the other side of the counter and I had my kids with me ! Would i really leave my kids and go fight ! ? Anyhow the manger was okay didn’t expect him to act this way. I kept asking him they need to apologize and he said I did instead of them. When I finally had begged him to just return my item I went back to the counter being helped by manager I said will she apologize? He said she’s in the back. And then I said what about this one ? And he got mad saying I need to stop saying this one and that one, remind you that I asked him for their names he refused to give and also didn’t even care or try to get me into a better mood. He kept just pushing for me to leave the store. And I will create this a case because I was harassed I was abused in a way I wasn’t comfortable to stay and shop and also to beg them to just do my return. I reached out to the customer service line the district manager and I will have the court be in contact with them. All these three employee will be dealt with thru their company and good luck getting hired into any other position. I was so anxious shaken when I left. I was supposed to get my kids to eat play Nd walk around but then all I wanted was peace and calm and safe. This will be never again for me to shop from and even if I go they will receive the rudest attitude from me. It’s either I shut this place down or all these rude employees gets fired or transferred. And I hope you are reading this comment from the two ladies and the manager."

"I love the product I do all of my shopping online first time in the store and it will be my last time. The employees was so rude and disrespectful. I they walked 2 feet away and literally started talking bad about me when I brought it up to the manager the manager walked over and started talking bad about me to the employees. They are rude snotty Their employees get away with terrible behavior due to terrible management. It is a crying shame this big beautiful store in the art turning it into a zoom. Lululemon is a expensive store. They should have more respect for their customers. You cannot work at a retail store and gossip and make fun of the people who are spending hard work in money just because Lululemon needs to retrain their employees. I never felt so disrespected in my life"

"The quality is very very good no doubt... But I still feel the prices are just way over the top. 25% less would be very reasonable. Just my opinion!!!"