Victoria's Secret & PINK by Victoria's Secret 412 West 14 Mile Road, Troy, MI 48084

"Honestly not so sure why the staff is so rude and not willing to help. Something as simple as asking to unlock a fitting room door is asking too much."

"Sierra helped me pick out a bra and sized me. Sierra took her time and was patient while I made a decision. She was wonderful! I'll be back. Thanks!!"

"On 4/18/23 I came in to return one of my four items in my bag that was purchased on Saturday. I came in the store with the same bag and all items. I was in the store walking around for about 5-7 minutes with my baby in the stroller. When I got to the counter the cashier (Who’s name may be Geana) made me take each item out my bag so she could make sure each item in my bag was on my receipt and that I paid for it. I just kept asking her why is she doing that when I’m only returning one. I couldn’t believe that she was checking my bag to make sure I hadn’t stole anything. I was very upset and just kept saying I can’t believe your doing this. I feel like your racially profiling me. The cashier didn’t say anything! I’ve been coming to that Victoria secret store forever. Because I always felt they had great customer service even to the nastiest customers. At one point I was coming there so much several employees new me by name as they did other customers that shopped there frequently! I’m very disappointed in my visit today. And me being a African American woman told by a Caucasian woman to take everything out my bag to make sure I paid for everything in my bag on my receipt just to return one item really hurt. I was getting ready to break down and cry until my eldest son walked up to me and I couldn’t let him see his mother like that. Needless to say I don’t feel comfortable coming back to this location and I hope management or corporate handles this accordingly."

"The cashier was kind of rude today. I asked about getting fitted for a bra. She goes, "Um I am kind of busy. Can you find someone to help you?" I didn't make an issue of it because I was in a hurry and needed new bras. I just feel if I am spending my money why should I have to walk around the store to find an available employee? She could have paiged someone to assist. The person I found to assist me was nice and helpful."

"It is amazing place to go to. All of the workers are very nice and helpful."