Castle Apartments, Inc.

"Apartment @ the alphada location is very spacious in decent size. Alot of the apartments have been nicely remodeled. Neighborhood is decent & quiet as well as helpful & polite staff. Absolutely love it. I highly recommend this place to anyone looking for a decent apartment to call home."

"Moved in with stains on every carpet in every room. Have documented photos of the mess we moved into. No blinds, missing lightbulbs, burn holes in carpet, scuffs on doors and walls, etc. we need a place immediately though and it was our only option at the time. At time of move out they withheld our entire security deposit and attempted to charge us additional fees on top. Every damaged item they addressed, was documented at our original move in date. Their VP rich has been more than unprofessional with snarky comments over email and was very rude over the phone. Avoid any apartment complexes under Castle Apartments. Thank you Rich for showcasing your immature and unprofessional attitude in your response below"

"If I could give 0 stars that's exactly where I would start!! Please read all of the honest reviews given by others before proceeding with this con artist company! I gave a 500.00 deposit to Elizabeth the leasing manager at Foxtail Glen. Upon further review I decided to not sign a lease with Castle Apartments considering their unprofessional and negative background. I messaged Elizabeth about my refund and was told within 5-7 business days I would receive a check. Complete lie which resulted in me calling corporate who continued to run their scam of saying my check was in the mail. This was May 20th and it's now June 7th. Everytime I called corporate they lied and said Covid-19 was the cause of the delay. Common sense would tell a professional company that clearly it doesn't take almost a month so let's reissue another refund. But since it doesn't benefit them they won't which resulted in me having to report them to the Better Business Bureau. This matter will now be finalized in smalls claims court. Please stay clear away from any property that Castle Apartments INC owns or you will be the next victim of their illegal ways"

"As others have stated, they will do anything to withhold your security deposit. I lived at Foxtail Glen for 4 years and normal wear and tear was counted as negligence and received none of my deposit back. Both times I tried to contact their maintenance over broken equipment I was shrugged off and told that it was working fine so I stopped calling. I also had multiple billing "accidents" where I was charged for missing renter's insurance they had already received among other things, so under no circumstance should you let them auto bill you. There was also the mandatory internet "upgrade" a year or two ago that forced us into using spectrum wifi for an additional $75 per month, so don't bother if you prefer having a wired connection or care about who your provider is. I will never do business with this company again."

"I was very disappointed to receive 5.00 out of my 300 dollar deposit. I lived at foxtail glen apts for 4 years.For the most part it was okay, we never had a Office Manager that u could go to for anything, they changed like the weather, but anyway I never got a walk thru when I moved in. I went in and wrote down everything that was wrong in the apt including trash behind the refrigerated. Now ur charging me for touch up paint and stained carpet in the bedroom. after 4 years I would think you would need to paint and clean the carpet anyway. You could have saved a stamp and kept the 5 dollars but I feel that this is very unfair, and I will be persuing this legally and I do have pictures and my move in form."