Extended Stay America - Cincinnati - Blue Ash - Reed Hartman

"Everything was of adequate quality. The sheets weren’t Best Western quality, but they were just fine. The towels were a tad rough but they got the job done. Shampoo and soap cleaned very well. The room was in good condition and nothing felt “particle-board cheap”. It was a very nice inexpensive stay. Nothing was disappointing, and that means a lot."

"The room is very spacious, and the bed is super comfortable. I love the fan above the stove, and i love being able to cook meals again for me and my husband. The fridge has a lot of space, and the staff are always super friendly and accommodating. My husband and i's favorite part is the quiet time. We need it as quiet and as dark as possible to get the best sleep possible, especially with my husband having insomnia. Thank you so much ESA Blue Ash Reed Hartman!!"

"BEWARE! This place is absolutely disgusting! If I could give 0 stars I would. My brother in law booked this trip early January for a 2 night 3 day stay. We were traveling from Chicago with a 4 month old, 4 yr old, my sister, myself, and our mother. We knew that we would arrive late so we did a check in over the phone. The hotel took our information and credit card info over the phone. They assured us we would be good to go once we arrived. However, that was not the case. We arrived around 1:30 am exhausted and just ready to head to bed. Unfortunately, the concierge (who was very friendly) could not find our reservation. We had to wait about 30 mins until we can go to our room. Walking to the room we noticed a foul smell and the rugs were coming up from the floors. Which looked like maybe water damage. Then when we got to our room and it was filled with a horrid stench. The concierge walked in a was like take a look around which I thought was strange. But like I said he was friendly. Right away we knew it was dirty. It smelled, it looked dingy, and then my first step was check the beds make sure there no bed bugs or blood stains which normally results in bed bugs. Sure enough there were blood stains at the edge of the bed. Then the pullout was covered in stains. There were no sheets on the mattress. And there were what looked like vomit and urine stains all over the mattress. Also on the side of the mattress it was moldy. The kitchen was outdated and not cleaned. It was just a terrible sight. I obviously was not going to let anyone let alone my 4 yr old and 4month old niece sleep in that condition. We right away left and requested a refund. The concierge told us to contact management on Monday. So we did first thing in the morning and the hotel manager stated he didn’t believe us and he would have to check the room himself. We would Not be getting a refund. We did book our trip through Priceline and the manager denied the refund. So he wanted proof and that I will do. I took several photos of the filth that was in this hotel. Look for yourself customers! Do yourself a favor and book at the SpringHill Marriot across the street. The service was excellent and well accommodating. As far as extended stay. The hotel was disgusting, they were super unorganized, and management was rude and unprofessional. I will continue to try and obtain a well deserved refund."

"Old hotel with new exterior look. Outdated furniture, “non-smoking” is joke because the room had heavy smells. There are non public restroom on lobby, not even ice machine… I would not recommend it, for the price you pay."

"After experiencing 2 rooms for 2 nights, we were not impressed. Everything seems really old, which isn't a huge deal if it were clean and well maintained. All the floors in the room and public areas were not clean. There was so much dust on everything, like vents that were white we fuzzy and black. The beds were comfy, so that's a plus. The staff was friendly as well. The grab and go breakfast was just ok. We will not be staying there again."