Fazoli's 4711 National Road East, Richmond, IN 47374

"Ultimate sampler, backed spaghetti, strawberry lemonade, pepperoni pizza, breadsticks, and Italian creme cake. Pizza gets a 2. Everything else was hot and excellent. Mike took the order, answered questions and brought the meal (with the "say when" cheese grater). Checked in to make sure everything was good. Based on this experience, someone forgot to tell them they are fast food."

"Bri is very kind and cares about her customers. The food was great and reasonably priced. And Crystal wowed us with a free dessert because they randomly give dessert to customers."

"Less than $14, spaghetti with meatballs, breadsticks that are warm, fresh and buttery and a large drink. Cheaper than a lot of these drive-thru fast foods nowadays. Friendly staff willing to help. Eat from real silverware and plates. Give it a try for a change. I don't feel you'll be disappointed."

"I had the Angus Beef Macaroni and Cheese and Pepperoni Pizza Bread Sticks. It tasted great. UPDATE:. August 5, 2022-I ordered the new Philly Cheese steak Ravioli, Cheese Pizza slice, Bread sticks, and Diet Coke. The ravioli was good. I also ordered the Cinnamon Roll Cheesecake. It was so delicious that I forgot to take a picture of it. Shame on me! UPDATE:. January 2, 2023-I was here today and ordered the Classic Sampler, Diet Pepsi, and the Triple Chocolate Brownie Cheesecake. It was all delicious! This time, I got a picture of the cheesecake! UPDATE:. February 4, 2023-I ordered on the app and ordered the Chicken Carbonara, Bread sticks, Red Velvet Cheesecake, and Diet Pepsi. I had an online coupon for the cheesecake, which took $1 off. All of it was delicious, especially the cheesecake! We need Red Velvet Cheesecake at this time of the year! UPDATE:. March 19, 2023-The food was good, but there were things there I didn't like. They served the food in carry-out dishes, rather than the nice plates we they use. The ladies ' restroom was not cleaned, and the toilet was so dirty I couldn't use it. I complained. UPDATE: April 29, 2023-In my last update, I talked about how bad things were getting here. Well, I think they are getting worse. I placed a mobile order, and when I got there to pick it up, I called to let them know any time it is ready, they can pick it up, just to be polite. They said they never got it. I went in and showed them it was successfully placed. They said it doesn't hit their screen for 10 minutes. There was a line in there, and one person taking orders. I went back to the car and waited for several minutes. When it was time for it to be ready, I went back inside. There was a longer line and no one taking orders. When someone came back, I was told it was still not ready. They were busy with other dine in orders, and I don't know how long the people eating there were waiting, drive thru orders. Somebody came in to pick up an order for Door Dash. I finally got my order 10 minutes late. When I was leaving, the people waiting in line to place orders for dine in were told there was going to be a 30-40 minute wait. This is not fast food! I don't know if someone called off or they can't get help. I decided to try something new, so I ordered the Pizza and 5 Wing Combo, Diet Pepsi, and a New York Style Cheesecake, which I got for free with a birthday reward. I had Cheese Pizza, and it was cold. I had to put in the microwave, which made it taste better, but it wasn't nice and stringy, like pizza from other places. The wings were good, but they were about the size of Chicken McNuggets. Then I found a hair on one of them! Yuck! I probably should have called and complained, but they were too busy to talk to me. The best part was the cheesecake, and I love cheesecake! Delicious! I know managers read Google Maps, and I hope Fazoli's managers read this one. I have always liked Fazoli's, but if they don't start making changes, they are going to be shutting down. UPDATE: June 19, 2023-In my last two updates, I talked about how bad things were getting at Fazoli's, and it was getting worse. Well, I think they got the message, because I think things are starting to turn around. I came with my family to dine in, and we were served quickly. Our food was on the nice plates, not the carry out containers. I ordered the Classic Sampler, and it was delicious as always. We also got a big heaping serving of Bread sticks. They always taste great and make the day! UPDATE: September 22, 2023-I went there yesterday and tried their Classic Pizza Baked Pasta, which is there for a limited time. It is made with Penne Pasta and topped with the ingredients for a pepperoni pizza. It looks like a pepperoni pizza on top of the pasta. It is also available in meat supreme. It is different and tastes great, but I am not sure if it needs to be a permanent part of the menu. Of course, they did serve bread sticks, which were delicious!"