Rentyl Resorts

"We took a family vacation with our kids and grandkids. I would highly recommend a stay here as an alternative to the resorts affiliated with the theme parks. The one negative I would add is that a few days before we arrived I checked the website and found that our room type was listed for $400 less for the same dates (10 day stay). We booked 5 months earlier. I asked if they could match the current room rate and they wouldn’t match it. This was disappointing. It seems they could have made an adjustment. Other than that the service was very good."

"First piece of advice READ REVIEWS! I originally booked with a 3rd party until I read the reviews and noticed how the resorts response directed the reviewer to contact Jeeves to address their concerns. So, I cut out the middleman. When I checked in I asked if I could get a home with a movie theater but they said they only had one with a game room but gave me $120 resort credit to compensate me. I booked an elite home which includes a larger pools & a backyard. I was given 371 Falls Drive which had a pool but not a backyard. The grass area outside of the screened in pool was not a backyard. They charged me for an elite home but didn’t give me an elite home. While the bathrooms, floors and kitchen were clean the carpet and rug were not. The furnishings need a serious update. When I complained they increased my resort credit to a $250 and a discount to return. I should have demanded money back because an elite home cost more than $250. We ordered from Finn’s to use the credit which was hard because the food wasn’t good. The front desk representatives were very nice and quick to respond and I appreciate that. One of them explained that each home is individually owned and furnished by the owner. I get that but don’t advertise elite and it’s not elite.I hope they take this feedback to the owner and repair the long list of things I emailed them."

"Great location and spacious rooms. Very new so the kinks need to be ironed out like no towel hooks, water pressure very low, smoke detectors too sensitive and goes off without any smoke. Otherwise a great stay."

"Updated review 11/16/2023: Since posting the review below we received a call from the director of guest services. He was sincerely apologetic about the issues impacting our stay and offered to make things right so that we many remain loyal customers. There was an obvious lack of communication with the staff and the messages did not come to him as they should have. Due to his follow up with us and turning a negative into a positive we assured him that we would return to this location and use Rentyl Resorts in the future. Original review: Like many other reviewers I am highly disappointed and dissatisfied with Rentyl Resorts at Margaritaville Orlando. This review only implies to Rentyl Resorts, not Margaritaville. My family has stayed at several Margaritaville resorts and this particular one on many occasions. However, Rentyl Resorts has lost a valued customer as we will never use them again. My family and friends rented a 6-bed cottage with a pool at 8141 Surf St, October 13-16 to celebrate my son’s birthday. Upon arriving at the cottage we noticed how dirty everything was. It was as if it had not been cleaned in weeks. There was dust everywhere, the floors had hair, dog fur, and spills. The refrigerator had sticky handprints all over it. The bathrooms had hair in the sinks and showers. I even found an empty water bottle lying on one of the bathroom floors. The outside pool area and upstairs deck were full of dead bugs and spider webs. I was appalled as we have stayed at this resort many times and never had this issue. I was even more embarrassed since I bragged to our friends how beautiful everything would be. We immediately called Rentyl Resorts to complain. The manager on duty, Trey, and his colleague Chantal (sp) came out to assess. They were just as appalled as we were at how dirty the cottage was. Since it was late in the evening, around 6:30pm, they explained that no one was available to come clean that night and that they would send a team out the next morning. Because of our inconvenience Trey let us know that we would receive a $250 credit upon checkout. The next day a team of cleaners arrived around 10:00am and when we returned the cottage was cleaned to our expectation. Fast forward to the next day we decided to grill lunch since we paid the extra $35 for the grill. My husband goes to use the grill and realizes that it does not work. We called the service desk and they sent someone out to fix it, but that person arrived almost 2 hours later. Since we were hungry, we had to go out to eat instead. Due to another inconvenience, we were told we would be refunded the $35 fee. Upon check out on October 16 we inquired about the credits we were to receive, $285 total. The manager on duty (did not get their name) let us know they could not apply the credit since Trey did not leave any notes in our profile and because he was not there to confirm our issues. This was very unsettling for us as we felt we were lied to. The manager on duty said they would have Trey follow up with us to settle the matter. Fast forward to today, November 14. I have called 4 times to “settle” the issue and each time I am told “we see that you have called before and someone will follow up with you within 48 hours.” No one has called or emailed us to settle our credit issues. Another thing to note is that we have asked for a receipt each time we called and still have not received one. Rentyl Resorts has lost a valued group of customers as we have since relayed to our family and friends to never use their services again. The sad part is that we planned a family vacation to go back in December and rent 3 cottages but that will not happen, and we have taken our business elsewhere. I hope whoever reads this from Rentyl Resorts understand that customer loyalty is essential for your brand and success. You must stand by your promises to facilitate that loyalty. Thanks for showing not only me but the other customers that have had issues without resolve that you really stand behind what you mean."

"The owner of House 7660 needs to replace the dining room and kitchen area chairs. The vinyl cushioning is all frayed and ripped. Pieces of cushioning flake off and go all over the floor. It’s also hard to believe the house has no steak knives. Considering the price we’re paying for the house, these shortcomings should be fixed immediately. The staff at the guest/registration office were terrific. Also, the maintenance staff was outstanding responding to some of our concerns."