GALLERYone - a DoubleTree Suites by Hilton 2670 East Sunrise Boulevard, Fort Lauderdale, FL 33304

"Booked room for 2 nights. Reservations was for balcony turned out to be a Juliette balcony. Asked Supervisor Cyrus if we could switch to room with real balcony. He said no. Also bathroom light flickered. Knife slice in dining room chair. Tv unplugged, bathroom dirty, constant noise from lift bridge worst location ever! Parking is $50/day. Overcharged me on bill and had the nerve to say I had a guest! Liars! Don't stay here!"

"This was my third and least time staying at this hotel. I have stayed here previously and overlooked many things such as the state of the hotel and cleanliness given that it is a beach hotel and those will not be as nice as other hotels. However with this stay when housekeeping stole my personal property, it crossed an uncrossable line. I called the front desk and told me they would send housekeeping down. 15 minutes later I see housekeeping in my hall and ask them about it (since they told their sweet time coming down) and they told me they were sorry it’s in the trash. They threw my personal property away, but didn’t throw away trash that was in my room…I was dumbfounded. The front desk responded that since the item was was not a part of your room it could be throw away, watch out travels by this logic anything you bring into your room they could throw away and don’t care about at all. I travel here on business…I will not return nor will anyone from my company…local is great however the lack of caring about the customer, their stay, or their personal property is severely lacking. We will find better accommodations in future."

"Just got here. Haven’t seen the room yet but I would expect better service at a Hilton and for what we are paying. So far as we wait for our room to be ready I am very disappointed! ...We received a text from the front desk around 3:30 that our room was ready. The night Manager, Anna, was able to find us a different room that we could get checked into earlier than the 4pm check in time. Unfortunately, our room was freezing when we got there and we were unable to warm it up - so we just turned off the thermostat. We called the front desk and they sent someone up right away. It would need to stay off as there is no heat. There was no soap at the sink in the bathroom - I did not call to have that fixed although I'm sure it would have been taken care of. My issue, and my reason for writing this review is that I have been a Hilton Honors member for many years. We usually only stay at Hilton Hotels. This is the most we have ever paid for a hotel room ($450/night, with parking), but it was the hotel recommended by the hostess of the party we were attending. I think when you pay that much for a hotel room, you expect exceptional customer service from the initial greeting to every encounter with staff. The bartender at the outside bar was outstanding, and the night Manager Anna tried to help. I come from a customer service background and I would just recommend additional customer service training for staff that come into contact with the customers from the Valet to the front desk, to the cleaning service."

"We booked this hotel through third party so I was concerned about the service, but it was great to me, room was clean spacious and loved all the windows, staff was friendly, food was really good as well. Great location as the water taxi stops there and we could just explore the city that way. Also close to the birch state park and beach, walking distance. Son enjoyed the pool even though was so cold on 1/20-1/22"

"This was one of the worst stays at a hotel I’ve ever experienced. With a check-in at 4pm I was told we could only check -in at 4pm no earlier. When arrived the room was not ready. By 5pm was told the room was still not available. I had a dinner party to attend at 6:30pm. I finally received a set of keys at 6pm to find out the keys didn’t work to the room. I asked the housekeeper could they let me in, but their key didn’t work either. Went back to the front desk and they said the battery in the card reader didn’t work and would send an engineer. The engineer arrived around 7:15pm. 3 hours after “check-in” time I had no access to a room. Valet parking is sketchy. They pulled up 3 vehicles that wasn’t mine. At one point I asked had the car been stolen because they kept bringing the wrong vehicle. Said somehow 3 cars had the same numbers. My family and I had to wait 30 minutes before they brought the right car. The rooms are freezing and the ac doesn’t turn off. The highest my room would get was 67 degrees and that is because I opened the balcony door. The bathroom floods. The comforter had spots, it was just flipped over. Nobody at the front desk had any courtesy with all the inconveniences. I never once yelled I was patient, but none of that mattered. No apologies and still make you pay the FULL amount. I have never experienced a stay like this before."