Extended Stay America Select Suites - Jacksonville - North 10520 Balmoral Circle West, Jacksonville, FL 32218

"Where should I start?! We checked around 9:00pm and we were assigned room 224. When we arrived in the room, we noticed the degree of filth that was present in the room. The tub and the bathroom sink had a ring of dirt; the bottom of the toilet was scratched and/or rusted and under the rim it looked disgusting. As soon as we turned on the light in the room, two roaches started running away from us. The space between the kitchen sink and the refrigerator had sticky old dirt (there were dead roaches stuck to it). The entire room is in a huge need of a good vacuuming and scrubbing. The woman that checked us in was so not customer oriented. Due to our level of tiredness, we decided to just go to sleep and not go back downstairs to ask for a room change. We were happy that we brought slippers to shower and walk in around the room. The second night of our 4-night stay, we came to a room with a large family of roaches that had decided to have a reunion in our room due to plenty of old food lying around. Keep in mind that we had no food in the room the first night and whatever we brought in the subsequent nights, we kept in the fridge for protection. We managed to exterminate all roaches for that night and went to bed. My husband noticed some other ones throughout the night around the window and on the ceiling. By the way, I have videos of everything. The third night, I came prepared with bug spray and we sprayed everything and everywhere around the room. The fourth night, we were able to sleep bug-free, but not without noise from people outside that were drinking and talking loudly. I sent an email to customer service on Tuesday night, when we discovered the roaches and I’m still waiting for someone to call me and talk to me about it. We’ve stayed at other hotels from ESA, but none of them was as awful as this one. We travel for work and we prefer spending a bit more to stay more comfortably and I thought that was going to be the case with this stay. We couldn’t have been more wrong! We could have stayed at about 10 other hotels in the area, some a lot less expensive, but we made this regrettable choice. Thank you for taking the time to read this review and I really hope it’ll help someone who’s thinking of staying here."

"I can't say enough how bad this place is. We are staying here tonight because it seemed to be one of the better rated places along I-95 in Jacksonville. I have no idea why it has good ratings. The room is filthy, there are no dishes, utensils, pots, etc. There's no handtowels. You only get 2 towels and 2 washcloths, and there's spots on them. The beds are the quality you'd get on a sleeper sofa. And there's no breakfast. This is a 1 star hotel and it should cost half what we paid."

"My family and I have been here for a month and it is one of the best extended stays that we have been in. The rooms are very clean and have a decent bit of space ( no bug or pest problems , very comfy beds, full size fridge, nice stovetop and no outside or inside noise from others) the woman at the front desk is very nice and accommodating to all of the residents here. This is a great place for single families."

"If I could give 0 stars I would. First off i reserved 2 rooms for 2 months. When making the reservation i told the gentleman that my employee was driving from Texas and would be in late. Wanted him to have a place to lay his head after a 16hr drive. He got in the next morning only to find out they rented his room to someone else and had no rooms available, yet they still charged me for theroom.Lady behind the desk was above and beyond as rude as can be. Has a manager who backs her on the phone. Then after I canceled my reservations which were for 2 months for 2 rooms I went to my truck with my girlfriend( she was recording the whole time) the lady behind the desk came to the window and flipped her the bird ( all recorded). Be seeing you on social media extended stay. Maybe you should learn how to treat a paying customer."

"I stayed here over a month. At first I was skeptical when people were drinking at night under the entrance. But I can say everyone was respectful and polite to me. The majority of the front desk staff was great. The groundskeeper did an amazing job and he kept the grounds clean, fixed my lock in a jiffy when the battery acted up. You have to remember you're at extended stay, I had my own towels & I mopped daily to continue to keep my room fresh for me & my service dog. I only seen 3 bugs the entire time, which was much better than a few other places I tried. They also had great water pressure in the shower & the knob wasn't falling off the wall like the other hotels. The area around it wasn't great, but they take care of their property. Overall, I think this hotel does a great job considering a hotel is a lot of work, especially as big as this one is. And I really wish people that have dogs, would get the complimentary poop bags & use the special garbage and clean up after their dogs. I thought it was really wrong for the groundskeeper to clean up your mess."