Red Roof Inn Jacksonville - Cruise Port 10901 Harts Road, Jacksonville, FL 32218

"Front desk lady was really nice. Rooms are dirty. Floor is sticky. We requested a change of sheets since they didn't appear to have been changed. Looking in one of the windows downstairs the TV looked like it had been shot. Smells like cigarettes among other things. Lots of night activity/noise. We always book cheaper hotels but this is by far the worst."

"My overall stay has been very pleasant. I haven't had any problems with the staff and The manager is very nice and professional and will help assist you in your need. The location is great and convenient shopping and food. It's breath of fresh air when come downstairs and Ms. Carla greet you every morning with a beautiful smile. Now that's what I call service at it finest."

"I have watched this hotel location improve over the last few months since the hotel staff has been changed. The new employees, especially the manager, are nice & respectful. They are helpful and kind, the rooms are clean and if you ever have an issue they are more than happy to go above and beyond to resolve them. You won't regret the staying here at all."

"ABSOLUTELY HORRIBLE LOCATION AND CUSTOMER SERVICE!!!! I booked a room through a third party app. I was supposed to pay at the hotel. They charged my card at 6 pm. I did not arrive at the hotel until 10 pm. When we arrived there were multiple people standing in front of the only entrance to the office smoking pot. My wife and I did not feel comfortable even getting out of our vehicle. I called the third party company and red roof customer service who both assured me I would get a refund. When I did not have a response this morning I called the location the manager said she couldn't honor what I was told the night before. Then I called the third party company and red roof corporate again. Red roof refused to refund my money. I will not be staying any of their locations in the future. Their customer service is horrible."

"I decided to stay here at Red Roof Inn for its adorable prices coming out of town. I highly recommend you stay here, The booking, checking, and checkout process was super fast without any hassle. During my stay I was always made sure all my towels, sheets, and stock of other hotel products were fully stocked and new. The staff is very well trained at their job always providing the best customer service. I’ve had conversations with the highly qualified Manager in charge of this location Carla S. and I can’t begin to thank her for all the assistance she’s provided during my stay. She’s made the whole process go smooth and thanks to her this Hotel is always in great conditions. Carla is very kind, respectful and genuinely cares for one’s concerns if you ever needed help with anything during your stay. I say thanks to Carla S. there’s been lots of improvement and it continues to grow better each day. I was able to get quick help from her during my stay which needed a check out and guided be through the process fast and easy. You’ll very much enjoy your short or longer stay here at Red Roof Inn. It’s a 5 of 5 stars in my experience."