Banfield Pet Hospital

"I just want to thank the staff for being so gentle and kind through our hard time and also am so grateful for the love you guys gave to my Suzie!! All your words were beautiful and so sweet thank you guys so much!!"

"My husband and I are new to the area, but have been with Banfield for over 5 years and never had a bad experience. We scheduled online at this location and were told at the store by the receptionist that we were at the wrong location. She seemed annoyed that she had to call “the other store” to let them know we were running late and then said there was no appointment there either. We checked our confirmation and we were in fact at the correct location. She informed my husband that their online system does not translate to their store and therefor we did not have an appointment. She was very rude to him until I approached the desk and then she tried backtracking her words. She continued on to say that our comprehensive exam and vaccines were not covered by the plan and that we were not overdue for anything. She sharply told us to look at our plan online to “check for yourself” as she did not believe us. I think she was in the wrong account because when she finally said the account name, it was not us. Another worker confirmed that our dog WAS due for vaccines and that they were covered by our plan. They did squeeze us into the schedule because of the confirmation which we were grateful for, but I wish I had read the reviews before we decided to stay. We will be finding another location despite having to drive further out."

"We liked the establishment until...last month, we dropped our fur baby off at opening, and hours passed with no updates. We continued to call every so often to check and see if things were good. Every time we called, we were hung up on or transferred straight to voicemail. When we did reach someone, they told us things were okay. However, we shouldn't have had to call for updates - they should have called us with updates. We continued to wait, thinking that things were going to be fine. A couple of hours later, they called and requested that we arrive immediately. We did. They pulled us back and told us that we needed to put our baby down. Thats not even the worst part. As I type this, it has been a month since he passed, and we have still not received his urn. The whole ordeal could have been made easier for us, but we just felt very left out of the loop. And now, who knows if we'll ever see his urn. Our hearts are broken, but let this be a lesson, everyone."

"I booked a 2:00 PM appointment. The front desk associate called and asked if I can come earlier so that Toto may be monitored. I said I may be able to come around 12:00 PM, but my schedule is tight. I was under the impression that my appointment would still be listed at 2:00 PM. When I arrive at 12:15 PM, after rearranging my schedule, the associate said that she had changed my appointment to 12:00 PM without formally notifying me. She then said that I could not be taken due to my missed appointment, despite my appointment being at 2:00 PM. I will never return to this Banfield again. Thankfully for another more responsible veterinary office in the area, Kindred Spirits Animal Clinic, our dog was able to be serviced today."