Semoran & 408 Pet Doc Hospital

"If I could give zero stars I would.. Everytime I come here there is an issue from horrible customer service at the front desk with Gloria, she has a horrible attitude extremely unprofessional, to the hidden fees outside of what they quote you for the procedure. The lack of complete information especially when you've called multiple times to verify what was needed. They charge you despite your pet already Having records i have been coming here for 5 years and this will be our last visit here I would rather pay full price at the dr Phillips pet hospital at least there they do more than stick a thermometer in my fur baby and call that an exam and charge for it. A Shame because you shouldn't have to choose between cost efficient care & having a a good customer service experience at the expense of my pet. Seeing that it was already hard enough to leave her there for surgery then I have ms.Unprofessional (Gloria) at the front desk trying to bait me into a argument because I voiced my concerns she's very antagonistic. Shouldn't the employees there be trying to make It a calming and reassuring environment for both your pets and yourself because if this is how you handle me I can only imagine my fur baby. With that being said I'd rather go where they aren't talking to your crazy and running your pockets at every corner On top of the fact I paid for my fur baby to be spayed and they called me to tell me she was pregnant and asked how I wanted them to proceed I told them to wait because I wanted to be sure they were talking about my indoor cat who has never been around another cat. Only for me to get there and the dr had her utteurus in her hand talking about which vain shouldn't be that big only to find out it wasn't a pregnancy but an infection, how more traumatizing can this experience get smh. My time here wasn't always this bad but this was the final straw for me."

"I call 2 times before coming then nobody was on the front desk for more than 15 minutes, I call to check if somebody go out and nothing happen, I call again inside the hospital and finally somebody answer just to tell me they have appointments for February first, my puppy of 3 months can’t wait a month for get his first vaccines, I think this is not what people believe if you need to wait that long for get an appointment, in that period any pet could die for something like worms. If I could give a 0 star for the poor service that the rate I wish I could put here…"

"I will be filing a complaint with the state of Florida that issue the license for Semoran & 408 Pet Doc Hospital; Poor customer service and unprofessional behavior from Debbie and Luis, the doctor is never present and available to deal with client issues and the patient care technicians like give attitude and hang up on clients who pay for services at the above pet hospital. I will recommend closing of this facility by the state if they do not clean up the level of customer service. David G Dandy"

"Our dog has been visiting this location for 7 years. As an emergency happened we tried to have our dog seeing as fast as possible with no luck. They don’t have a walk in for emergencies and they tried to make an appointment for around 3 weeks down the road. No consideration for the emergency. Still expecting a call back from the office manager. As Brianna W. Says, these people are mainly for money not for the care of your love one. Why would you have them as your vet. We have made an appointment with my new vet for tomorrow 11/20/23"

"What a find! This doctor was so kind and personable and both are frightened dogs. Loved him. I have no comment about the cat because he never lets us know what he's thinking except that he's the king lol. But this vet clinic is down to earth, cares about your pets and the prices are the same as when this doctor graduated back in the '60s. I was so very impressed and thankful. And so where are three critters."