Sonder Ellis Square 216 West Broughton Street, Savannah, GA 31401

"My family enjoyed our first experience with Sonder. We’ve stayed in a few VRBOs and different hotels when visiting Savannah but will check the availability of a Sonder property first going forward. Our accommodations were very comfortable and conveniently located, the check in and check out processes were smooth and easy, and we received timely and helpful communications prior to and during our stay."

"Absolute worst customer service - they are a large corporation that does not care about you as a guest. First, at check in time the cleaning crew was still inside and never finished cleaning. Next, they are fully aware that their Ellis square location is not in a secure building (lobby lock is broken) but they have not disclosed that to their guests. Check in instructions claim there’s a code to get in! We had multiple incidents with a threatening homeless man and had to call local police twice. Sonder refused responsibility. The price of the stay is not worth the horrible experience."

"The place was easy to find, in a fantastic location! The instructions made it easy to check-in. Upon entering we found everything we needed and the place was very clean and cozy. Even being in such a busy area, it was very quiet in the apartment at night. We really enjoyed our stay and will definitely be staying here again next time we are in Savannah!"

"Our location was prime! Close to everything! The apartment was updated with beautiful countertops and cabinets. The bedroom got nice and dark- perfect for sleeping. The only drawback is hearing the noise of the bar in the family room. You would not want to have someone sleep in there on the pull out couch."

"We just returned from our stay at Sonder Ellis Square in Savannah, Georgia. It definitely fit our needs: two bedroom, two bath, full kitchen with dishwasher and clothes washer and dryer. It included a spacious dining space and living room area. There is a TV in the living room and one bedroom. It is important to know that this property on Broughton Street does come with a point to be considered: one bedroom has windows that overlook an alley, and the deliveries at 3:30 in the morning can be a little noisy. The other bedroom, although it does not have windows, it does seem to back up to a common hallway: noise from guests coming home late at night or in the early morning hours can be heard. Sonder does have noise machines in both bedrooms to help neutralize the noise issue. We did experience some heavy rain one afternoon, and when we returned to our rental, water had seeped in one bedroom window and one window in the living area. My only recommendations for Sonder would be to put Damp Rid packets in the closets to absorb moisture. My clothes that were hanging in the closet, were a bit musty smelling. They do have an air freshener which seems to be activated by the front door opening and closing and emitted a lovely fragrance. We definitely recommend this property without reservation, and if we have the opportunity to return to Savannah, this would be our rental of choice: it is close to the many restaurants and boutiques on Broughton, a short walking distance to any of the lovely squares and Forsyth Park and only a short walk to the river, which abounds with so much to do and explore."