Holiday Inn Express & Suites Columbia-Fort Jackson, an IHG Hotel 7329 Garners Ferry Road, Columbia, SC 29209

"Do yourself a favor and read the reviews before booking. We recently removed this hotel chain after our experience. The front desk staff was disgusting! They treat Vetrans and people with disabilities like dirt. I have never and wish to never experience what I saw that day! The cleaning and breakfast staff was amazing. Pool was freezing, pool room was freezing. We stayed in a king room the extra are was nice if it had more than a chair. Parking lot was well lit. Area was a great location. You will be charged 10$ for parking no where was that stated. Within walking distance to food. There are other hotels that are way better!"

"This hotel & its front desk staff will not and does not accommodate any disabilities no matter what they say when you call. They will lie and do anything just not to refund you. Their chair lift is broken. Once I knew I couldnt even get in to my room I asked to cancel due to not being placed in a accessible room. Staff lies pretends they are upper management. Place is just a sad excuse for a hotel. No compassion or care. Once they have your money, they avoid all responsibility. Contacted cooperate, and they did the exact same thing ! Still awaiting the call, they assured me they would rectify this matter !"

"I really like this hotel. The pool is INDOORS! I had a room with a king size bed. It was comfortable and clean. It had a small living room area where I definitely could virtually have worked if I needed to. The staff were all nice and there was a decent breakfast. I needed a rest and was able to do that here. I recommend this hotel and would stay here again! Thank you!"

"I made reservations through the IHG app on my phone. I was able to book the room for points + cash. I was able to check in early on my phone the day of arrival. I checked in with the staff at the counter. Was told there was a 3 dollar parking fee (there was no mention of a parking fee on the website) and a 50 dollar deposit for incidentals ( there was no mention of an "incidentals fee" on the website) and that the 50 dollars would be refunded at the end of the stay. I was given my key and a small bag with two cookies and a bottle of water. They have small baggage carts avaliable. They are the kind you find at an airport or train station. It was capable of carrying a large suitcase and a rolling laptop bag. Immediately upon walking into the room I noticed how spacious it was. There was also a handrail next to the bed to prevent falling into the additional living space which I personally think is a great idea. This room is not ideal for people with a wheelchair or mobility issues. There is an 8 inch step from the bed area to the living space. The living space although spacious and furnished felt very "empty". I stayed in a King Size Bed w/ Added Living Space. It consisted of a King Sized bed, a microwave, coffee machine, mini refrigerator and flat screen TV mounted to the wall across from the bed. The additional living space included a small desk with computer chair, a couch that can be folded out and used as an extra bed, a coffee table, and a small chair with a lapdesk/side table. The bed was absolutely hard to sleep on. It was not supportive and you could hear the busted springs as you climbed into bed. It was like sleeping in a hammock. The bed also got extremely hot and I woke up sweating several times throughout the night. I had to sleep on the couch bed. The floors are all hard flooring except for the space immediately around the bed, which is carpeted. The area behind and under the bed was extremely dirty and disgusting. I personally love when hotel rooms are hard flooring as apposed to carpeted. It feels more clean. The bathroom was clean and stocked and the water was hot that evening (in a good way) but there was no hot water at 0830 AM. Hotels no longer handout small bottles of soap or lotion. They are now locked and mounted to the wall. The location of the hand soap and lotion for the bathroom sink was mounted between the GFI power outlet and light switch. It was in a very precocious location. I would suggest moving it from there. The body wash, conditioner, and shampoo were not locked or mounted to the wall in the shower. I am completely fine with using mounted and locked bottles. It saves money and plastic and is ultimately good for the environment. I am not okay with them stacked up in the back of the tub, unsecured. I personally like my room very cold even in the winter. Even with me turning the Thermostat down to 67 the overall room temperature never went passed 71. This may not be a big deal but the issue was the AC was running all night and the temperature never changed. I left to see Theo Von "Return of the Rat Tour". The hotel was close enough to the venue to get there on time but far away enough to avoid traffic coming back. It took 15 minutes to get to the Colonial Life Center. Upon my return, I noticed that the parking lot was well lit. It has one of the brighter parking lots of all the hotels in the area. I had dinner at 1130 PM at the Waffle House that is connected to the hotel parking lot. You can walk there from right outside the front lobby. The hotel was relatively quiet throughout the night. In the morning I found a stinkbug on the ceiling. If you want breakfast make sure you get to the lobby early because they do not restock items after a certain time. Breakfast is from 0630AM to 0930AM Overall it was a little below average."

"Came here after my "reservation" at the Country Inn and Suites fell through because they tried to overcharge my credit card for "fees" that were not stated in the booking agreement. Anyway I had top tier service from Beth at the front desk of Holiday Inn and Suites and she was upfront about charges. She gave us a goody bag with fresh cookies and water and directions to all amenities. The room was clean, beds so soft and comfy, and they even have Dove toiletries in case ypu forgot yours! I will be booking again."