Elan City Center Apartments

"After moving out, Elan/Greystar charged me $400 more dollars after taking my entire security deposit for replacing the carpet which I had cleaned before leaving. The carpet was also only 1 year old. Later I found out many of my friends in the apartment got the same charge after moving out. If you feel like paying for a giant apartment conglomerate's renovations so they can overcharge you for a mediocre apartment this is the place for you. The extra star is because the location is nice."

"I have lived here for almost four years now and have absolutely loved it. It's a generally very clean, safe, quiet but yet also active community. Fantastic location. I also feel that the maintenance/leasing office is genuinely looking out for the residents to have a positive experience."

"We have been on the hunt for an apartment for weeks and have toured quite a few complexes in the Raleigh area. We absolutely loved Elan City Center. The apartments are clean and have great interior finishes. The location is unbeatable. And the staff were so very helpful. We toured with Briana and she was both professional and personable. We loved our visit!"

"Sharing my opinions, I would avoid this apartment complex at all costs, although slightly cheaper than other downtown apartments it cost me in the end. Issues started on the day we moved in; a bedroom door was missing, a shower head was missing, and our AC unit was not blowing cool air. Not a good move in experience to a self-proclaimed luxury apartment complex. The issues did not stop for the duration of our time here, we had 6 maintenance requests for our HVAC unit. The most inconvenient being a stretch of a few weeks without the heat properly working starting in January. We were told there needed to be a 70-degree day to complete the repair, which does not come around too often in the middle of winter. We were stuck with a large electricity bill to keep our apartment at a reasonable temperature. We also had an electrical issue in the kitchen when one of our outlets stopped working. A fix was attempted by the maintenance team, which made things far worse, taking out all the outlets in the kitchen except one. We lived with this for an extended period, until finally I pushed hard enough on management to have a professional electrician come fix the problem. I'm not sure why they found this timeline as acceptable. A large foundation crack appeared in a bedroom, in which we asked to be fixed, we were told due to not having matching paint it would not be fixed until we moved out. Through all our issues we were reasonable, treated the staff with understanding, respect, and patience. We did not feel the favor was returned upon move out; we were charged over $500 for full carpet replacement of our 2-bedroom apartment. When we asked for more details, we felt we got conflicting information from the managers of what process was used to hold us responsible. The only evidence provided was one image of the carpet pad with a very small stain. No picture of a surface stain was provided of what prompted the carpet to be lifted. Upon moving in there would have been no way of us knowing if the pad was already stained and adding it to our damage sheet. In an invoice we found the carpet was put down well before we moved in. Other residents seem to be hit with the same fee, and I'm guessing many more to come. I would not recommend living here."

"My wife and I moved in a week ago and love it! The staff has been very helpful making the move in process super easy. We love our apartment and the location of the building. It is so nice to be able to walk out the door and be downtown in a few minutes but also live in such a quiet area."