Courtyard by Marriott Wilmington Downtown/Historic District

"Multiple stays at this location and love the service from front desk employees, always extremely nice and helpful. But on the other hand your Valet service felt like I was handing my car over to thug. Sweat hoodie pulled over head and face and no personality at all. Treated me as if I was bothering him?? Next time I'll probably park myself and save the $26."

"You get what you pay for. No welcome at check in. The girl who checked me in was extremely unwelcoming and rude, even with her manager standing right behind her. “Credit card and ID” was all she said as I approached her. Is that how you welcome a hotel guest? Totally inappropriate. Rooms are dirty as can be. No housekeeping unless you request it? Are we still living in the nonsense Covid days? They surely are. Other than convenient location, this hotel has nothing worth your money."

"I booked this hotel in March with a 25% off and prepaid for the room. At the end of our stay, was charged more to equal the original cost of room. I was pretty sure prepaid was my final amount. Agree with another review, two weeks later the hotel staff and district manager has not corrected. Wrote up my bill as advance deposit. That isn't even an option here. They need to read their website and clarify what they think a prepaid, nonrefundable room charge is. We would expect incidentals had we incurred any, but we did not. Staff was friendly, still trash in hallways, spent 5 nights and never cleaned our room or replenished supplies. We didn't use valet service but definitely those young men were exceptional. Friendly and helpful. Location was definitely 5 star. For the same price we ended up paying, we could have had better quality at the Hampton and a free breakfast. Guess the discount and prepaid were definitely misleading. I have been hoping someone other than hotel manager would investigate, but seems even the district manager for this hotel can't be bothered. I end up speaking to the same person I've been dealing with for 2 weeks with same results and attitude. I definitely won't revisit this particular Courtyard."

"Room was gross, shower was not clean, all the hotel had a off smell to it. Besides that I just got home from a few days there (work travel) and have bed bug bites all over my torso and arms. Recommend to avoid this hotel. Upkeep seems to be lacking massively for the rooms and fitness facilities. Found another guests hair in my bathroom towel."

"Stayed here for a long weekend in downtown Wilmington. Perfect location, friendly staff, very clean well maintained facility. The hotel is obviously a reflection of good management. The room was perfect and made our stay even more enjoyable . Parking deck is across the street and very convenient. Courtyard Marriott is my "go to" hotel and have never been disappointed. We will be back ,,,, highly recommended."