Rugworks Durham 5325 Lumley Road, Durham, NC 27703

"A great selection of floor samples in stock. Prices to meet every budget. Beautiful designs and good quality carpets. Make custom rugs on order. Customer service is good. Parking is at front."

"Kim is absolutely amazing with helping make selections. Very respectful of any budget and listens to help meet people's tastes. Have used Rugworks in multiple projects and they've done great on all."

"Kim at Rugworks is amazing. She is calm and knows her inventory and prices.. which is a big help when you have a budget. She ask the right questions which also helps her know how to help her customer. She also goes the extra mile to get samples. I would definitely shop there again"

"Bought all floor covering for a new build from this company. They promised their carpets are "pet resistant" and far superior to scotch guard. However after a few accidents, stains appeared that would not go away. Contacted Rug Works asking for details on the protection, they refused to provide the paperwork, but they did send out a rep to look at the floor. The rep attempted to clean the stains, and once he was done it looked good, for a day, then the stains reappeared. Called them back, that's when their tone changed. They then claimed that all they do is resale the product, if I had an issue I needed to take it up with the manufacturer. The way I see it, is I didn't buy the product from the manufacturer, bought it from Rugworks. asked who the manufacturer was, they told me it was on the paperwork that was provided when I bought the carpet. I explained their was never any paperwork. Asked for the paperwork on products sold to me, again it was refused."

"I would highly recommend going somewhere else. Our general contractor decided to use Rugworks to do the tile work in our bathrooms. There were too many problems to list with the work Rugworks completed. We showed the problems to the person we worked with at Rugworks and he said many of the issues were normal and couldn't be fixed. He made a lot of excuses, but finally agreed to send someone to fix the job. When they came to fix it, they didn't bring the materials needed to fix it. They said they thought the materials would already be there. So they had to come back a week later. This time, they made things even worse (see pictures). I ended up having to hire someone else to try to fix the job. He said he could do the best job he could, but without tearing everything out and starting over, he couldn't completely fix all the issues. Rugworks definitely does low quality work and has poor customer service."