Lowe's Home Improvement

"My order was delayed. Which I would not normally leave a bad review about. I understand that it's the holidays and things get backed up. However, I called to talk to their customer service team just to try and get an update on a new date I could expect to pick up my product. I was told a new expected delivery date a week later and when my product was still not ready for pick up on that date I called back the day after. They told me my product was shipped there and was in the back and that they would just put me on hold for a minute. 45 minutes later I was still on hold, so I hung up and called back again. Someone answered and took down my name and number and told me they'd call me back. No one called me back so I called back later in the day. As soon as I started talking they hung up on me. It seems like they wrote down my name and number so that they could put me on hold or hang up on me whenever I call. I'm really confused why I'm being treated this way. I'm just a normal customer calling about my order that's been delayed for over a week. I'm being treated like I'm someone who is disrespecting Lowe's employees or is spam calling them. I've only talked kindly with people on the phone and am just genuinly curious when I can pick up my order?"

"I was very pleasantly surprised to see they now offer parking lot delivery to your car. It was great. I needed a part, purchased it online, drove to the store and let them know what parking spot I was in and they brought it right out. The whole process was very quick and painless. And they didn't charge any extra. I ended up getting the part I needed faster and cheaper than Amazon!"

"My visit to this particular Lowe's had me looking for something difficult to find. John W. saw me and asked how he could help. John kept working on finding something that I could use that was as close as possible to what I was looking for. He walked with me to about 3 different areas until we found the closest thing to what I was looking for. John would not give up! While we were looking, John got assistance from Theresa L. Theresa assisted another customer then came back to John and I to help until she actually spotted the item in the last area. I've never had anyone from any Lowe's give that much time and attention and show as much care as John and Theresa. They both made me feel appreciated as a customer. For that, I truly appreciate John and Theresa for their kind, caring and thoughtful work. Great Job Lowe's in hiring those two!"

"I've constantly had issues with large orders here but this is the last straw. I decided to have this one delivered. They never set foot on my property (I have cameras) and yet claim it was delivered today. I paid extra for it to be delivered today. I have no way to contact their customer support right now. There is no image of the delivery supplied. Issue after issue with this company. I gave up on in-store pick-up because things are never ready when they say they are and I end up waiting for hours anyways."

"HORRIBLE EXPERIENCE! I ordered flooring (not a lot) to be picked up at the North Durham location. It’s been passed to a 3rd location after this one was magically sold out after saying it was in stock! (N Durham, this location, then Chapel Hill) because this store (along with others) had nobody to cut the flooring. Nobody had the skills nor were competent enough to fulfill my order. I wasted 4 trips to these locations and ended up being late returning to work EACH time and waited for 30+ minutes EACH time for absolutely nothing because NOBODY knows what they’re doing. I paid $143 for flooring after getting emails that it’s ready for pick up and when I go nobody can fulfill my request. I asked to speak with a manager at the Chapel Hill location and after 20 min NOBODY CAME!! I honestly am starting to believe this is a race issue and I will not tolerate that at all! I am completely done with Lowe’s you’re a horrific, unprofessional and incompetent company that absolutely refuses to deliver on your product! I will never shop here again my right hand in the Bible! I can’t even get Corporate on the phone! I NEED SOMEONE TO CONTACT AND REFUND ME ASAP! You all are ruining my renovation and causing me distress by constantly making me wait around for nothing when you know you can’t fulfill my order. STOP SELLING FLOORING IF YOU CANT PROVIDE IT! I was just told there would be a $79.99 fee for them to deliver it! How is that possible when they won’t even cut the flooring? Corporate I need answers ASAP! I still am yet to get my flooring after it’s been almost 24 hrs!"