PacSun

"Cheers to Danielle who made my return super easy. And with a smile answered my thirty questions about one single product. It ain’t easy working retail and the “customers always right” concept blah blah blah cause we know some ppl aren’t happy no matter how you treat them."

"They don’t even deserve one star I was looked down on the whole time in the willowbrook store in New Jersey I was in there about 2 weeks ago getting my kids Essential Sweatsuits and I was approached by a worker who told me that I can’t hold the merchandise in my hand and that I will have to put it behind the counter I said np at that point I was uncomfortable so I couldn’t even finish shopping I asked the lady behind the register what was the reason she said the merchant Essential does not allow customers to walk around the store with the merchandise. I said I’ve never heard of nothing like that honestly speaking if your worried abt people running with the merchandise either you don’t sell it or keep it in the back and just get the sizes from the customers This was a very unpleasant experience but it doesn’t end there I had to end up returning the next day in the mix of them taking the stuff behind the register somehow I ended up with the wrong size sweatsuit so I went back to exchange it I was told it was final sale products but the cashier whom did not want to disclose the managers name to me did exchange the sweatsuit . I’ve never shopped somewhere where the workers weren’t allowed to provide the managers name this was a very unpleasant experience I’ve spent a lot of money at pacsun I will no longer support this store in willowbrook mall ."

"I find they hire some of the rudest people who won't help you. I came in wanting to exchange a skirt for a different size WITH TAGS and the manager refused to help me because I didn't have a receipt. I love that when i googled if I can make an exchange without a receipt the Pacsun website says yes! Smh."

"These young ladies are very well mannered, trained, full of hospitality with patience to solve problems for customers especially those that shop online. Pac Sun policies makes returns, exchange, refunds very difficult; so I inform those who shop in store DO NOT take it out on the staff, they work pretty HARD!! Thanks again to the lovely ladies and for what you did to get my merchandise. Stay sweet as you guys were found. Be blessed."

"The WORST place I have ever shopped at! I used love PacSun and shopping there, but after this experience, I will never spend a cent there again. Not only is the staff incredibly rude and disrespectful, but they are so lazy! Don't expect to get a greeting or a "have a nice day" because you're sure to be disappointed. Today, I went to make a return because of a stain that was on the sweatshirt. I never wore the sweatshirt and the tag was still on the sweatshirt. At first, it took me a while to get the attention of the cashier because she was on her phone. Then she refused to make my return, and I can understand that it's store policy (I knew I was trying my luck), but I wouldn't be upset if they had simply showed a little bit of kindness. Throughout the entire interaction the cashier was so rude and very clearly expressing how bothered she was for no reason. Everyone has bad days, but there's no reason to be so disrespectful. There was one other person in the store, but the cashier very impolitely asked me to leave to tend to the other "customers" who weren't even in line. Now, I am not a quarrelsome person, I was being very respectful. Please do not shop at there, your day will be completely ruined."