Residences at the John Marshall

"Lived here for the past 1.5 years. The building and facilities (for the most part) are nice, and the staff are all friendly and a pleasure to speak with. That said, there are several annoyances that tainted my experience here. Conversing with leasing and management was consistently a stress-inducing process. Forget about having any of your emails responded to within a timely manner. This goes for even when you follow up on your email thread 2-3 times after the fact. Furthermore, when your emails are finally responded to, they are only partially responded to. Sending an email with 2 or more concerns that you wished to be addressed, expect only one of those to be resolved and wait another several days for the additional concern(s). This was very frustrating for both moving in and out of my unit. Moreover, when they speak to you, it seems they don't even check the specifics of your lease and may suggest you need to pay additional amounts that you don't. While these issues may be typical in renting an apartment, the frequency of which they occur in this building is enough to sour your experience. Amidst all of this, this is your only contact that you have to work with on such matters, as no other emails that you are provided for higher-up management even bother responding to you. You will have an extremely annoying time when you move out and are waiting to get your security deposit back, which will make its way to you after 3 months of repetitious email follow-ups with delayed responses like "we're working on it." For the building itself, while it is very nice in appearance, it is an old building. Because of this, there are numerous times throughout a year where baseline conditions are not met. Water was turned off or found to not be working every couple months. The same actually was true for air conditioning as well, but especially terrible in the summer. I moved in in June and as soon as I got there, the AC broke for a little over a month. They kindly provided an extra fan and window unit to help, but this racked up the electricity bill for my unit. A few hundred dollars later when the AC was fixed, they didn't even bother to cover the cost (of which they were totally responsible for) until I conveyed a couple of overtly resentful emails; they only reimbursed a small portion of that electricity bill increase. As with the leasing issues, these are typical issues when renting an apartment, but as I said the frequency with which they occur is unacceptably commonplace."

"Kim is awesome! The rest of the staff are, too. She made living in my first apartment a comfortable and easy experience. I never had an issue living here. Thank you for everything! ♥️"

"Been living here for 2+ years and have had a great experience. They recently got a new maintenance team who are awesome. I have talked with several other residents and they all say that this team is wonderful. They are very responsive to resident needs and go above and beyond to make sure that everything is working. They stayed late to work on fixing a tough issue with my kitchen sink and never complained or made me feel bad. They were super polite and respectful the whole time and I felt like I could trust them. They have also fixed several other small things for us in a timely manner and even fixed things we didn't even notice weren't working! They also are diligent about making sure everything is cleaned up afterwards - sometimes even cleaner than when they started. Couldn't ask for a better maintenance team."

"have lived here for the last year. the building is very nice and everyone who lives here has been great. the apartments are also very big compared to other ones in Richmond for the same price. the management has gone a little downhill since Chassie left last year but overall I’d still recommend this building. only downside is the parking. the cheaper lot across the street got shut down and all the other options are over $100 a month. but if you don’t mind paying that much then I would go for it. great restaurants in walking distance and so is the canal walk. also Al at the front desk is the sweetest man and we really enjoyed getting to see him. Sad to be leaving"

"The leasing manager I worked with Chassie was awesome. Helped me understand the lease fully. Answered any and all of my questions. She was upfront and honest about everything. Would recommend John Marshall residences to anyone! Fitness center is great as well!"