Graduate Richmond

"I had a nice stay, the only thing I would complain about is the restroom that could have more intentil..like toothpaste shampoo and lotion.. Other than the room and service was perfect also the breakfast..The cook should recieve a Plaque or accommodation for great exp.in the kitchen."

"Very friendly boutique style hotel. Fresh clean linens, but I did have to ask for more because there was two in my party. Had to request a comforter because the bed only had sheets. The temperature worked fine in my room. No microwave, teabags, or coffee in the room. There was a mini fridge which sat on the floor. Our toilet became clogged on our last day there. Hence, the four stars. There is a 711 one block behind the hotel. There are other restaurants close by if you don't want the hotel food. You can park on the street here with restrictions. The hotel offers valet service for an additional 30 plus dollars. There is a rooftop pool and restaurant, but we opted out to to the wind and the rain during our stay."

"Truly shocked by how terrible this hotel is given the excellent marketing and reputation of Graduate properties. Simply put, this is not a 4 star hotel. As others have said, it’s an old hotel they did a cosmetic makeover too. Our deluxe room had an old, moldy air conditioner wall unit. There was dust and hair covering most surfaces. The shower floor was brown and there was mold where the shower met the bathroom floor. There is no garage parking within a mile, even if you valet. When we checked in at 2:00pm, there was no food available. We actually checked out several hours later without staying the night. I’ll give the front desk staff credit for immediately agreeing to refund us (although this led me to believe it’s not a rare occurrence)."

"Staying at the Graduate Richmond this weekend. Hotel is overall pretty nice. Would recommend from a quality standpoint. Issue I ran into was at the hotel bar. My fiancé and I wanted to order a bottle of wine before heading back to the room. We walked into what looked like a fraternity date party (not an actual issue). We were rushed given the environment so I asked for a bottle of Cab to bring back to the room. Long story short, the bartender charged us for a $100 bottle which was not even remotely close to what I was asking for. She also didn’t confirm the price while telling me to tap my card. I didn’t become aware until I was back in my room and received the text receipt. Fully understand I should have asked confirm on the price before purchasing but this feels likes a situation where she fully took advantage of us.. the default should not be a $100 bottle. Pretty disappointed by this experience."

"The rooms look nice, but aren't all that functional. For example, the desk and chair are right in front of the bed, so that if someone is using it, you can't walk from one side of the room to the other because there is no room. Also, the chair that accompanies the desk doesn't have an adjustable height and in general is just not a chair that makes sense to go with a desk with the idea of sitting and working on a computer. Finally, and this is likely unable to be fixed, the light switch for the room is not next to the door, it's on the other side of the mirror, so when you first walk in it's not easy to find the switch. You can see all of this in the picture. Again, the room looks nice, but was functionality was clearly not a consideration. The staff was great, the location was convenient."