Angie's Guest Cottage

"Update on disputed charge, I won!!! I made my reservations in August for a three night stay. The stay was going to be after celebrating my mom’s 94th birthday on Saturday 9/23/23. Unfortunately mom was put under hospice care roughly five days before my departure to Angie’s cottage. So l emailed the office and explained what was going on. I asked for another day of arrival. By the time l received an email from Angie’s cottage, mom had passed. Now the email that l received stated that the dates l chosen was not available. Nothing else! When l sent another email to AC stating that mom had passed. I asked what dates were available? According to Angie’s cottage representative l was outside my timeframe of making new reservations. The representative showed no empathy of my circumstances, not even a comment saying sorry for your loss. Shortly afterwards l received a call I’m assuming was the manager named Norma from Angie’s Cottage. She gave her condolences and stated that l could change the reservation. That l should receive a call the next day from reservation. Well, l did receive a voice message the following day which only stated have a good day. So again l tried calling, no response. I sent another email to Angie’s cottage going over what Norma stated. The response that l received was that l cancelled my reservation and nothing could be done. So now I’m out of $331.31. I have disputed the charges through my credit card company. My take on this so called vacation location at Angie’s cottage, well the associates can cram their heads up where the sun doesn’t shine."

"If I could give it more than 5 stars I would. Great customer service. Very clean room. Quiet & I felt safe. Was very close to beach , restaurants & other attractions. Best part for me was it was only 2 miles from the aquarium."

"My recent stay at Angie's Cottage was truly disappointing. From the moment my husband and children walked into the room, cleanliness was NOT the priority of this hotel. The floors were grimy, the sheets had visible stains, and there were cobwebs over the windows. I couldn't even bring myself to use the shower. The overall stay at Angie's cottage was unpleasant and we quickly cut our visit short. When attempting to speak to management about the state of the room, I was met with an attitude and eye rolling. There was absolutely no compensation received. I wouldn't recommend this hotel to anyone looking for a clean or comfortable accommodation."

"WORST SERVICE. I’m really not happy with my experience overall. I never got my deposit back and I’m still in the process to have it after 2 weeks of trying to call and sending emails without any replies. I got to talk with someone last week and no return of calls since then. I needed to call again and they’re accusing me of smoking cigarettes and have left them there when we never smoked there either in our life. We drove all the way from QC, we just wanted a bed to rest, before continuing our drive. Really bad experience and bad service. They are really cold and they are not responsive. I really do not recommend this cottage."