Sheraton Great Valley Hotel 707 Lancaster Avenue, Frazer, PA 19355

"Chris was an exceptional front desk attendant! Our check in was a breeze and when we needed extra items for our room, they were brought up to us in a timely fashion. Everything was clean, we had kids that enjoyed the heated pool and overall, had a great stay!"

"Have stayed at Sheraton Great Valley at least 8 or more times in the last 10 years or more, for various Family events (Celebrations and Funerals) This time was a Funeral... 2nd one since Aug 2023. I have family that has lived in Malvern for decades. This stay, was not anywhere close to par for a Marriott property or Brand. The property has been going downhill the last few years. This past weekend, there was a group that apparently had reserved from what I could tell about 80% of the occupancy last weekend. From the guest rooms, to ball/meeting rooms on the lower level, the business lobby lounge, White Horse Restaurant Area.. ( which looked closed), the Satellite Meeting area. There were Kids from age 6 and up running all over the lobby, riding the elevators (sometimes unaccompanied) up and down the stairwells from Morning to evening. There was not a time coming in and out of the Hotel that this activity was not going on. Except in the Bar Lounge/Eating area and on the 5th Floor. The shelves in the little Market where there was supposed to be snacks and beverages were basically empty of most items. The desk agent told us on Check-in not to worry as the group did not have rooms on the 5th floor and you needed your room key in the elevator to gain access to the 5th floor. It was a mess. My 2nd issue of dissatisfaction as the desk agent on check-out could not process my Marriott E-Gift certificate for $250 that would have covered my stay. She was not trained and needed a manager... who was not on site. Full stay was charged to my credit card. Advised me to call accounting the next day and have them make the adjustment! Staff should be fully trained and able to handle all aspects of a guest needs (especially check in and check out) and a Manager should be on duty 24/7. Needless to say... that will be my last time reserving a stay at Sheraton Great Valley. I proactively filed my complaint with Marriott as I did not receive the usual satisfaction survey that is always sent. (not surprised) Marriott has responded with an apology and passed my complaint to the properties management. (so they said) I just felt the need to do this review as well."

"Overall we rate the hotel a 4/5. The rooms were nice. The bathrooms are ok there was peeling paint in the bath tub and mold around the handle and faucet, along with a huge crack around the faucet. I did enjoy the pool and hot tub I do wish they were both hotter. I would stay again."

"We had a two night stay for a wedding across the street. The location can't be beat, two minute shuttle ride to the venue. Lots of businesses along this main road for food, pharmacy, etc. Our room, 228, needs an update. Makeup mirror barely attached in the bathroom, towel rack inside the shower is ready to fall off the wall, no soap in shower dispenser, our bed was so bouncy it felt like a trampoline and our cable box wouldn't work. This was replaced promptly. The tub is a replacement tub liner and very slippery. The tub stopper didn't work so only able to shower. The tile floor inside the door is too high and the bottom of the door scrapes it every time its opened, making a loud noise. We had 3 key cards and had to replace one due to becoming deactivated. Before we left we only had one working card, so in all, 3 became deactivated during our two days. The parking is tight but there is an overflow lot below the main entrance lot. Free coffee in the lobby in the morning is nice as is the fireplace and chairs. Not sure who decorated the Christmas tree but it's almost comical in its decor, like a child threw a string of clear lights on and a string of colored lights, like literally thrown on, oddly placed. Lol. This has the potential to be a very nice hotel both in accommodations and location with some updates."

"We stayed here for my best friend's wedding this weekend! The front desk staff was SO FRIENDLY, the room was clean and quiet, and the bar was deceptively large. The only thing I would complain about is not being able to make our room colder than 68 degrees lol!"