Reston Glade

"I lived here for 2 years and the experience was pretty terrible. There are 3-5 cop cars in the parking lot every week because of crime and problems. A lot of the neighbors party all the time where noise is a problem plus the smell of weed. I also have a dog and after every weekend there are broken bottles everywhere in the parking lot, on the sidewalks and on the paths. There are always homeless and sketchy characters around. In my building there was even a drug riddled apartment where someone OD’ed and died. There were always junkies at the entrance to my building. And the trash management is a serious problem, all of the dumpsters are always absolutely overflowing with trash. They don’t enforce the dog rules and there are a lot of Rottweilers and pit bulls. The management office changes employees every couple months so they never have a good handle on the complex. All in all I couldn’t wait to move out and wouldn’t recommend Reston Glade."

"I am a resident of Reston Glades apartments and had a maintenance issue. I could not sleep at night due to the fact that the refrigerator was making a loud noise. The next morning, on November 10th , I went to the Leasing office to let them know that I put a service request online and wanted to know when someone can come fix the issue. I was waiting in the office for 15 minutes,--no one was in the office. Then a woman, whose name (I came to find out after I asked her several times) is Tiffany Williams, comes out of the bathroom, made eye contact with me, and took another 5 minutes to come out to the waiting area where I was standing. When I asked her to help me with a maintenance issue I’m having, she was annoyed with me and reminded me that she just came out of the bathroom and that I need to calm down. The funny thing is that I was calm from the beginning. After that, within 10 minutes she, at a minimum 12 times, told me she just came out of the bathroom. At one point she said I am just a resident, which is true, after all, but I had no idea what she meant by that!! She was extremely unprofessional, rude and was hostile towards me. I asked her to give me the property manager’s name, to which she said she does not have that information. She also refused to give me the regional manager’s information. She did not help me with the service request I had. I asked her again if she can find out when someone can fix the refrigerator. She said she has no idea with a sarcastic smile. During my stay in this apartment, I have reported several maintenance issues, which were not taken care of for months. I had nothing but a horrible experience with the office employees, except for one or two; they not only don’t care about the residents, but they are also mean and hostile to the residents. Luckily, this is my last month in this place. I will never recommend anyone to live in this apartment!! Upper management needs to employ ethical and professional employees in these types of positions. Until they do, they will face the continued problem of loosing tenants because of horrible, rude, unprofessional people they hire."

"Just went to Reston glades, I love the customer service it was amazing. Especially Rhinna, she was so informative and so attentive. I can wait to rent here knowing the higher ups actually care about our well being, and not just wanting our money."

"I went to check it out as a possible tenant, but the whole management team, specifically Rhinna, were straight up RUDE. She had no interest in helping me. The vibes rubbed me entirely the wrong way. After I left I realized I had left my water bottle inside and I went back up to hear them saying mean & unprofessional things about these tenants who were inside when I was in. They were very kind and trying to explain their rent issue but Rhinna did not care and was just demanding money."

"We have been a tenant since 2013. Management from 2013 to 2019 was excellent with their service delivery.when ever a job is reported to the office to be fixed immediately Madam Margarita in front office will call the maintenance department and forward your request. When the job is done they will live a Job done notice on your table and the office will follow up with you to make sure your repairs was done. When it comes to General Roach inspection and treatment you will receive notification. Once Roach treatment is done they will live a note behind.2020 to date repair jobs are hardly completed. So many excuses. I don’t know what might be the causes of not getting the job done on time like before. One May wonder. For example last March to date our dish washer up till not fixed. a month ago bathroom maintenance still in progress.In my opinion the maintenance team is super helpful but if they don’t have the tools and materials to do the job, what do you expect. I believe the owners should be Blamed for not providing the maintenance materials to do the job. It is really painful when you paid your rent on time and your repairs are not done on time. I’m appealing to management to look into this situation and engage the owners to respond to your request adequately because you’re on the ground and you know how we feel when our request is not met.I repeat the Maintenance team is more than willing to perform their work if given the materials."