Hilton Garden Inn Allentown West 230 Sycamore Road, Breinigsville, PA 18031

"I'm a travel nurse. Stayed there for 30 weeks. No Free breakfast lol. The last 6 weeks I stayed there I had some things stolen from my room. I work nightshifts and someone n nightshift at Hilton knew my schedule and took advantage of it. Tried to communicate this with management and got nowhere. 400.00 oof personal belongings stolen. If I work in Lehigh valley hospital again I will find another place to stay"

"I called the hotel directly to book with them, didn't use any third party, so I was talking to someone actually employed by the hotel. This hotel charges for breakfast, but the rate with breakfast that the phone rep quoted was just $12 more than without. And the website said it's a full hot breakfast, so we thought that was a pretty good deal. I told them we were bringing our dog, and the rep asked how large. I said about 13 pounds, and she said for that weight they wouldn't charge us, it's only for larger dogs. We arrived to check-in late and weary. Found out our assigned room was NOT the room type the phone rep CONFIRMED over the phone with me, breakfast was NOT included in the price quoted on the phone and we most definitely WOULD be charged for the dog, $75. Breakfast would be $15 PER GUEST and it's a continental breakfast. So we passed on that. When I made the reservation, I signed up for the Hilton rewards program. The phone rep told me about some of the perks, including the free bottled water in the room, which was a welcome treat after we'd been driving for so long. There was a sign on the bottles that said it's a $2 fee per bottle for a certain tier of membership, not a new rewards member.) Our coffee station looked like it had not been restocked from the previous guest (only 1 cup, no sugar, 2 packets of tea, no coffee). At check-out, which I did in person at the desk, the clerk said she would have to have my final receipt emailed to me, could not provide it onsite. So on our drive home I opened my email and saw the receipt. There's a $3.87 "Parking Recapture Fee", which was never disclosed at any point, by the phone rep or the clerk either at check-in or check-out. Some digging online told me that this fee is charged to everyone, whether they park onsite or not, and other hotels charge it as well, and if an establishment does disclose the fee, it is in very fine print. Well, at least the stay was relaxing and we could take advantage of the hot soak in the heated spa? Nope, that was out of order during our visit. We travel a couple times a month and Hilton's now off our list. Stay away."

"UPDATE: Went back and this time did not find dirty towels, but was surprised that each time you get less for your money. Now they don't give you lotion for the skin dryness from winter; lotion was part of what you use to get here, and you still do in less expensive hotels but here I needed to ask for it, and got as response that they had a couple left and other person said that the policy changed but wasn't sure how. Offered to send itcto the room the next day, but didn't happen. ‐‐‐----‐------- In general, it is a nice hotel, however, I was disappointed when I found a dirty towel hanging from the holder as if it was clean; questioning what else was not cleaned or replaced. I was offered to be moved to another room, but besides the inconvenience, my doubt about their cleaning crew will still hold."

"This was a lovely and clean hotel. The staff were very accommodating. I would like to commend Kris (unsure of spelling) who readily answered the phone this morning 9/15/23 @4am to explain a charge on my in-app itemized receipt. She was professional, courteous, and friendly."