Appliance Factory

"I’m not sure how more easily this could have been done! Maybe if they sent like a masseuse with the install team, or they brought coffee and doughnuts! Total pros. Really fast. Awesome job."

"Purchased my new Maytag washer at Appliance Factory. From walking into the store and making my selection to delivery of my new appliance, flawless. Highly recommend Appliance Factory, I know I’ll return if any other appliances are needed."

"I recently purchased 2 out of the box dishwashers. One for myself and 1 for my parents. You get a great deal when you buy out of the box or “scratch and dent” but you also have to know it can be like buying a used car. I installed mine 1st and had an issue with the kick plate. I then installed my parents and there was a problem getting it to fit. I went back knowing they normally will not let you return out of box items unless there is a mechanical issue. Brent our sales man was amazing! He helped me out to get the correct kick plate and also let me swap my 80 year old parent’s dishwasher out with one that would fit better. He even dropped the price on the new one a little so we wouldn’t have to spend more money. He went above and beyond and absolutely earned our customer loyalty. I know not all sales guys are made equal and if he ever leaves this location for another in the metro area we will just drive to that one in the future. Thanks for everything Brent!"

"We purchased an oven from Appliance Factory Fine Lines. The entire process was great. Each staff member was very professional - they helped us select an appliance that really met our needs. The purchase, delivery and installation went very smoothly. Our installation includes redoing some of the cabinetry and the staff was very helpful with this. We have not used the 5-in-1 oven yet, but feel confident that it was the right choice. If we need another appliance, we will always reach out to the Appliance Factory/Fine Lines first."

"First, we have ordered from this store before having replaced all our kitchen appliances without issue. Without that experience this rating would be a 1 (as of this moment). We ordered over $8,000 of appliances - microwave, dishwasher, refrigerator, washer and dryer. They were all to be delivered today. The installer (he gets a 5 star) shows up and he has the microwave and the dishwasher. My thought was the other items required two individuals and another truck would bring those later in the day. The installer removes our old microwave and dishwasher and installs the dishwasher, and unboxes the microwave. It is at that point he calls me into the kitchen. He asks if we ordered a white microwave, the response -"no, everything was to be in stainless steel". His response..."well, it is a white microwave, but - more bad news - the new dishwasher leaks and cannot be installed." He let me know that he would have to take the old appliances out, was very apologetic, and asked that I call the store. So, I call the store, discuss the issue on the microwave and dishwasher and have it explained that as soon as the installer completes the required paperwork, they can get the appliances replaced, in three days. No real apology...no "we are sorry and we will take care of this as soon as it is possible". I then ask about the refrigerator (which has been emptied in anticipation of it being replaced) and the washer and dryer. The response - your salesman made an error and did not get it scheduled for delivery. The emphasis was again, salesman made a mistake, he will have to correct it....and no real apology or any ownership (from a store, or we are part of a team and we work together and accept accountability for the error)......just time and time again, your salesman made an error (and he is going to have to fall on the sword type of an attitude from the individual on the phone). So, as of now...just two holes in our kitchen, an empty refrigerator that is going to have to be refilled...and then emptied again sometime (sometime) in the future. Not what I expected today, nor the service expected, nor the customer service experience when having a problem. This would be a no star rating if not for the prior service."