KAY Jewelers

"Our sales associate Jessica Foster was amazing! She was extremely patient and helped me and my fiancé find our perfect rings!"

"Horrible experience at this store because of a single employee. I moved closer to Aurora a little over 6 months ago and have been frequently visiting the Aurora Town Center, including the Kay’s there. My experiences were wonderful up until about 2-3 months ago, and since then it’s just been getting progressively worse. One day I was coming in to visit the store and just look around and see what they had and although I was helped by another employee, I couldn’t help but notice the disgusted looks and death glares I was getting from another employee from across the store. I found out later from another employee her name is Chervon. She acted like she was absolutely repulsed by my presence in the store. It made me extremely uncomfortable and upset. It feels like she has something against me and I have never interacted with her. I have seen her exchange these looks to other customers as well. She seems bothered by people coming in the store and the people she does interact with she is rude and dismissive to the entire time and acts like she doesn’t want to be helping them. Her expression and body language seem to show her being upset or mad about something. She lacks customer service skills and makes the entire experience there in the store awkward and uncomfortable for me."

"Each time I've come in here, it has taken between 5 and 10 minutes to even be acknowledged. I walked out the first time I went because no one said anything to me and I just didnt feel like waiting. There were only 2 customers in the store at that time. By comparison, since I'm looking for a wedding band, I've gone in every other major jewelry store in the mall and they all greet me as soon as I walk in, even if it's to say they need just a minute. That doesn't happen at Kay, at least, not the 3 times I've needed to go in there. If you have to pick a store based on customer service, this ain't the place."

"I recently had my second encounter with Jessica at Kay's in Aurora, and unfortunately, I found the customer service experience to be disappointing. I felt that she was not friendly, and her interactions were rude and dismissive. This is not the first time I've noticed this behavior, and it seems to be a consistent issue. I believe it's important for all customers to feel valued and respected. I hope the management at Kay's takes note of these concerns and addresses them to ensure a better overall customer experience. For those considering shopping at this location, I recommend being aware of these potential issues."

"The staff at Kay are always helpful and willing to go above and beyond to ensure excellent customer satisfaction. The products are decently priced and of good quality. What you can't find in the store could possibly be found online at the company's website. This location is inside of a mall."