Ingersoll Animal Hospital 3009 Ingersoll Avenue, Des Moines, IA 50312

"we had a cat that was at least 18-19 yrs old, we had her for 17 yrs, her first 1st 15 yrs w/ us were enjoyable for her. but eventually, all she did was eat & drink, poop & pee, & sleep. & she started peeing outside the litterbox. & after (quite) a few mo's, i thought it was prob time to let her go. took her into IAH a couple times to talk to the vet & possibly have her put down, but was talked (guilted) out of it by the vet. this happened two separate times. the vet had me buy special cat food, bags of saline & a needle to put in the cat's back, which filled her back with saline (& made her look like a camel). this made her existence even less comfortable for her -- & for me too. finally had to ask IAH to not schedule any of my appts w/ that vet. & finally was able to let her go in may last yr -- after i discovered she'd been peeing mainly in another area on the floor. she was obv not happy, in pain, very tired. also had to let our 8 yr old dog go a few wks ago, & i was not happy w/ the care my dog recvd at the end of his life either."

"We're new to Ingersoll Animal Hospital and had a good experience overall. The staff seemed friendly, although the young woman at check-in didn't seem to be all that motivated to help us when we came in. I guess my only other observation - and, I get this is a vet - but, do the rooms get cleaned? I ask because the exam room we were put in smelled like the worst wet dog odor I've ever smelled. Not expecting floral notes and a gallon of bleach, but... I'm not sure I've ever been in an exam room at a vet that smelled this bad. The care beyond the initial welcome was good... I just overall felt like there was some clunkiness along the way. Besides the intense odor of the exam room... Again, not exactly a warm & fuzzy greeting upon arrival... or really at all from the front desk person. I think were slightly inconveniencing her quiet morning. When did vets start telling owners, "you need to weigh him" - again, front desk person. Yes, these were the first words spoken. Seems like they used to do this as part of the exam. When checking out, we started to wrap things up at the counter and another team member walks up and suddenly, we're invisible again. The two have a several minute exchange about another pet in the middle of me standing there. I dunno, it just seems like the other team member could have timed things a bit better. I just want to feel like my vet genuinely is caring and friendly and available throughout my experience. Especially as a new patient. This definitely did not feel like that at check in OR check out. And... I guess while I'm here. The vet wanted to give my puppy treats to sort of comfort him. I had brought treats with but he (the vet) seemed apprehensive about giving him one of the treats I had. My thing is, if you want him to be comfortable and willing to come to a stranger in a strange place - my thoughts are, hand him a treat he's familiar with and loves. I didn't understand the hesitation. So, after thinking through our whole experience. I guess my jury is still out a bit. The other reviews are good and the location is close by. But I just had really mixed vibes at times, some really key times."

"Our first visit for our dog, Harley. Everyone was very helpful, and the Vet Tech (sorry I didn’t get her name!) and Dr. Hunerdosse took the time to listen and answer questions. They made sure Harley was comfortable and well-cared for."

"I recently adopted a cat from my local humane society. She was malnourished and could not keep food down. Ingersoll Animal Hospital was able to schedule an appointment the day I called. During my visit I could tell the compassion they have for animals! Tilly is feeling so great after the medication and modifications they provided. Highly recommend this vet!! The staff is very knowledgeable and friendly (:"